woocommerce stripe interference ??

  • Resolved sybydesign

    (@sybydesign)


    5 days, 19 hours ago

    I have been fighting with WooCommerce and Stripe for nearly 2 weeks. They updated the Stripe Gateway plugin and it broke the store – but they are unwilling or unable to fix their problem. The latest thing is they are blaming Clean Talk security and my host. Seems like grasping at straws and easier to blame others than find the problem. Anyway, my question for you, is there a way to rule out Clean Talk as a culprit in the failed communication between WooCommerce shopping cart and Stripe? The data is sent from Woo to Stripe fine, but nothing comes back from Stripe to confirm the sale. A rejection does come back, but not a confirmation. Is it possible Clean Talk Security plugin is part of this problem?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    5 days, 11 hours ago

    Hello @sybydesign

    Sorry to hear that you’re experiencing an issue with Stripe payments. We completely understand how important this is for your business.

    I have checked all available logs, Anti-Spam log, SpamFireWall log, and Security log, and found no evidence of false blocks affecting Stripe requests or orders. The only related entry I found is a list of allowed Stripe bot hits in the Security FireWall log: https://cleantalk.org/my/logs_firewall?date_range=2026-06-18_2026-06-25&service=&ip=&status=&user_agent=stripe

    This actually confirms that we are not interfering with the Stripe payment process.

    That said, I would like to suggest that the issue might be related to a recent update of the Stripe Gateway plugin. The quickest way to check whether CleanTalk plugins are involved is to temporarily disable our plugins one by one and see if the problem persists.

    Please let us know the results, and we will be happy to investigate further if needed. Here is our private ticket system where we can continue our conversation: https://cleantalk.org/my/support/open.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 days, 9 hours ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.