con
(@conschneider)
Engineer
Hi there,
A blank page usually indicates a PHP error.
You should check PHP error and server log files.
WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.
Many issues can be resolved by doing a conflict check.
You can use https://wordpress.org/plugins/health-check/ for this. It allows you to deactivate all plugins and activate a default theme just for your user session.
Everyone else will see your site normally.
Activate the plugin and enter the “troubleshooting mode”: /wp-admin/index.php?page=health-check&tab=troubleshoot. You can then do a test again. Troubleshooting mode also allows you to selectively toggle plugins back on.
The plugin requires a default theme like Twenty Seventeen present to work fully.
**Before you do that, please do make a full backup!**
I have already tried disabling all plugins except Woocommerce but that did not resolve the issue. I also tried changing to theme of 2017 from my existing 2016, but that also did not resolve the issue.
The last log I have is :
2018-07-10T13:49:24+00:00 CRITICAL Uncaught Error: Call to a member function get_error_code() on null in /Users/ahilan/Sites/nokiasocialclub/wp-content/plugins/profile-extra-fields/bws_menu/deactivation-form.php:423
Stack trace:
#0 /Users/ahilan/Sites/nokiasocialclub/wp-includes/class-wp-hook.php(286): bws_submit_uninstall_reason_action(”)
#1 /Users/ahilan/Sites/nokiasocialclub/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#2 /Users/ahilan/Sites/nokiasocialclub/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#3 /Users/ahilan/Sites/nokiasocialclub/wp-admin/admin-ajax.php(99): do_action(‘wp_ajax_bws_sub…’)
#4 {main}
thrown
This seems to be old… Any other ideas?
con
(@conschneider)
Engineer
Looks old indeed even though a plugin such as /profile-extra-fields/ probably does fit in terms of “something that could interfere with registration”.
I take it you have WP Debug mode active? https://codex.wordpress.org/Debugging_in_WordPress
If there is nothing logged and no conflict than I suppose I would start and reinstall things if that is feasible.
There are no error logs or anything like that… This plugin has been deactivated and removed so I don’t think it would be the problem…
Where should I start reinstalling? Woocommerce?
Found the issue. Word to everyone: never delete existing fields in a database. They are there for a reason.
