Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
The woocommerce place order button is not working. It does nothing :-(.
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.
Hi Hannah,
Tried what you advised to do and the button did worked when health check was activated! But unfortunately it has nothing to do with one of the plugins. Something else is causing the conflict.
Any other ideas?
Tia, Nicole
con
(@conschneider)
Engineer
It has to be either a conflict between two plugins or a conflict between active theme or plugin.
If the button still worked when all plugins were active, then it is probably your active theme colliding.
Hi @nicole1982, you are welcome! We are going to mark this thread as Resolved. Please open a new issue in case you have any additional questions.
