Hi there, thanks for reaching out. When sales aren’t being populated in Mailchimp reporting, it’s typically because there is a filter returning a false value for mailchimp_allowed_to_use_cooking with the term mailchimp_user_email. You will need to allow this cookie to be set to track revenue properly.
If you’re using a cookie plugin or have added the filter via custom development, you will need to modify the settings or code to properly report revenue in Mailchimp.
Let us know if you have any follow up questions.
i don’t made any changes in plugin but i have customize the woocmmerce template files in theme. woocommerce customization can affect this?
Hi @kkctest2704, yes, there could be custom functions that are blocking these revenue amounts from coming in. Can you check your functions.php to see if any of those are present? Here is our Wiki article that goes into more detail about these edits.
Let us know if you need anything else.
Hi @kkctest2704 we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
