Support » Plugin: SupportCandy » Why not work

  • Whenever I click Send message
    He simply refreshes himself and sends nothing
    Why

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Even when I click on register now and fill out a form
    When I click the end of registration button at the end of the page – it refreshes itself back to the ticket homepage without anything happening

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @moshe1111,

    It may be conflicting with your theme or another plugin. 
    To identify this, please deactivate plugins one by one and check if the issue exists. 
    If the issue stops after disabling a plugin, the conflict is there. Let us know how you go.

    Hello
    I have a lot of extensions
    Which plugin can be conflicting

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @moshe1111,

    There is a js error on your support page. I guess it is a comming from Google Analytics by MonsterInsights or an emoji plugin. Are you using any plugin related to emojis?

    NO
    I don’t use an emoji extension

    But the problem with your plugin also exists in Control Panel. There is space in the control panel where a card can be added. And there the same malfunction, after making the card, nothing is created. What’s the name about the plugin?

    I turned off all extensions on the site
    Nothing helped

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @moshe1111,

    Please create a ticket on our support page, one of our support agents will help you regarding this issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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