Where is my refund?

  • Resolved ecoshopee

    (@ecoshopee)


    1 month ago

    Hi!

    Over a month ago I requested a refund for the ELITE plugin. You suggested to help me with the plugin, but I refused because I actually found a better plugin which I am happy with. So, I stayed true to my request of a refund which was posted less than 14-days since purchase. You have promised a 14-day refund period in your marketing. But you have not refunded the cost and have not replied since.

Viewing 1 replies (of 1 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    1 month ago

    Hi @ecoshopee,

    Thanks for reaching out!

    We did send you an email asking for confirmation on your refund request but unfortunately didn’t hear back from you. Please check your inbox (and spam folder) in case it landed there.

    As refund requests involve account and order details, we’re unable to handle them here per the WordPress forum guidelines. Please get in touch with us through our support channel and we’ll get this sorted for you right away:

    https://adtribes.io/my-account/support/

    Best regards,

Viewing 1 replies (of 1 total)

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