Website shows all options without prompt

Hi @jojojore,

Thanks so much for reaching out, and for sharing the screenshot. That’s super helpful!

I took a look at the checkout page on your client’s site, and I can see what you mean: all the country and parcel locker options are showing upfront, and customers aren’t able to interact with the selections: https://streamable.com/gkmn63. That’s definitely not how WooCommerce checkout is meant to behave, and I understand how confusing this must be for your client’s shoppers.

This kind of issue is often caused by a JavaScript conflict or caching behavior that prevents the checkout page from updating dynamically. Here are a few steps you can try to narrow it down:

1. Temporarily switch to a default theme like Storefront and disable all plugins except WooCommerce. Then check the checkout page again. If the issue disappears, you can re-enable plugins one by one to find the culprit.
2. I see you’re using LiteSpeed cache. Make sure the checkout page is excluded from caching. Cached pages can freeze dynamic elements like shipping selectors.
3. If you’re using a plugin for parcel lockers (like Omniva or LP Express), double-check its settings. Some plugins have options to control when locker lists are loaded.

If you’re not comfortable running these checks yourself, it’s absolutely okay to loop in your IT team.

Let me know how it goes, and feel free to share any findings or questions. We’re here to make sure your client’s checkout experience runs smoothly.

• This reply was modified 5 months, 3 weeks ago by Frank Remmy (woo-hc).

Hi there!

I understand that you have a somewhat similar problem.

However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0 and make sure to include as much information as you can.

Thanks for understanding!