Webhooks not validated yet

Resolved jaayemmm
(@jaayemmm)

3 years, 8 months ago

Hi There, I’ve seen multiple forums about this topic already and there’s no update yet.

I have setup separate Webhooks in Stripe – 1 for gravity forms (working) and a separate one exclusively for Event Tickets. Within the EventTickets settings, I can successfully connect to Stripe and setup the webhook in Stripe with the Event Ticket suggested events (11 of them) and I also tried all events. payments are pushing through but when I try to copy/paste the signing secret back into Event Ticket settings and:
– click Save OR
– Click or tab out of the field
the Signing Secret field and the ‘Save Changes’ button greys out with a message:
Webhooks not validated yet.

All my plugins are updated, permalinks are also ‘pretty’. But I still get an email from stripe and an error that says webhooks are not yet validated.

Thanks in advance. Any help appreciated!

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support masoodak
(@masoodak)

3 years, 8 months ago

Hi @jaayemmm,

Thanks for reaching out!

Could you kindly try adding the following lines of code to your wp-config.php file,

define( 'TEC_TC_STRIPE_SIGNING_SECRET', 'paste the signing secret starting with whsec_ here' );

Before pasting the snippet, replace “paste the signing secret starting with whsec_ here” with the actual signing secret you have from Stripe. Also, it is always better to have backups before making changes.

Kindly note that you may still see the same error; however, try making dummy purchases to verify if a payment goes through.

I hope this helps.

Kind regards,
Masood
Thread Starter jaayemmm
(@jaayemmm)

3 years, 8 months ago
Hi Masood,

I placed it at the end of wp-config.php

see image here: https://snipboard.io/xvqOzN.jpg

But I still see the same error on wordpress, would that be okay?
- This reply was modified 3 years, 8 months ago by jaayemmm.
Plugin Support masoodak
(@masoodak)

3 years, 8 months ago

Hi @jaayemmm,

I hope you are doing well.

Yes, kindly ignore the error for the time being. Since the signing secret is hard coded with the help of the snippet you added to the wp-config.php file, the error still lingers.

To verify if everything is working, you will need to perform a dummy transaction and check to see if the payment goes through.

Kind regards,
Masood
oughnic
(@oughnic)

3 years, 8 months ago
Ihave the same issue – the Stripe response is:
```
{
  "metadata": {
    "tec_tc_enabled_webhooks": "1"
  }
}
Response body
{
  "error": {
    "message": "You cannot perform this request as you do not have Platform Controls for Standard on the account.",
    "type": "invalid_request_error"
  }
}
Request POST body
{
  "metadata": {
    "tec_tc_enabled_webhooks": "1"
  }
}
```
Plugin Support masoodak
(@masoodak)

3 years, 8 months ago

Hi @oughnic,

Thanks for reaching out!

Kindly check and make sure that webhooks are configured correctly, following the instructions mentioned in the link below,

https://theeventscalendar.com/knowledgebase/k/setting-up-webhooks-for-stripe-and-tickets-commerce/

If the issue remains, try adding the following lines of code to your wp-config.php file,

define( 'TEC_TC_STRIPE_SIGNING_SECRET', 'paste the signing secret starting with whsec_ here' );

Before pasting the snippet, replace “paste the signing secret starting with whsec_ here” with the actual signing secret you have from Stripe. Also, it is always better to have backups before making changes.

Let us know if this helps.

Kind regards,
Masood

Plugin Support WilloftheD
(@abzlevelup)

3 years, 7 months ago

Hey @jaayemmm, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

Cheers,
Abz