• Resolved Asclepius

    (@asclepius)


    Hello,
    When I put a short code to a vr, but I received on mobile version message as follows: “Your browser does not have the necessary WebGL support to display this panorama.”

    Please advise. I am using the free version at the moment.

    Thanks in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Rextheme

    (@rextheme)

    Which browser your are using ?

    Plugin Support Jahir Chowdhury

    (@jahirchowdhury)

    Hi @asclepius ,

    Can you please give us these pieces of information:

    -> The browser you’re using to load the tour (on mobile)?

    -> The version of the browser you’re using?

    Also, please check if the browser is up to date.

    If there is an update available for the browser, update it, clear your browser cache and load the tour again.

    Let us know how it goes.

    Thanks.

    Thread Starter Asclepius

    (@asclepius)

    Hiya, it is with Huawei P8Lite phone with latest version of Chrome mobile and Opera Touch.

    With cleared cache still the same issue on Chrome mobile and Opera Touch. Both latest versions.

    Thanks in advance.

    Plugin Support Jahir Chowdhury

    (@jahirchowdhury)

    Hi @asclepius ,

    Can you give us a link to your published tour?

    We’ll test it from our end and see if we find any issues.

    Thanks.

    Thread Starter Asclepius

    (@asclepius)

    Hello,
    Here a temporary test link – http://interiora.net/imgbank/produkt/vneck-tee/

    Thanks in advance!

    Plugin Support Jahir Chowdhury

    (@jahirchowdhury)

    Hi @asclepius ,

    We tested the tour link on our multiple devices.

    Apparently, the link is not SSL certified.

    Right now, it’s HTTP. If you change it to HTTPS, the tour starts working.

    We’ve also tested it on Chrome and Opera browsers on mobile devices.

    It starts working after adding SSL to the URL.

    Change the URL to HTTPS and see if it works now.

    Let us know how it goes.

    Thanks.

    Plugin Support Jahir Chowdhury

    (@jahirchowdhury)

    Hi @asclepius ,

    We haven’t heard anything from you in a while.

    Let us know if you’re still facing the issue.

    Thanks.

    Plugin Support Jahir Chowdhury

    (@jahirchowdhury)

    Hi @asclepius ,

    Since we haven’t heard anything from you in a while, we’re now marking this ticket as resolved.

    If you face any more issues with the plugin, you’re always welcome to open another ticket.

    We’ll be glad to help you out.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘WebGL support’ is closed to new replies.