Web pages are not displayed correctly

  • Resolved comik1975

    (@comik1975)


    8 months, 2 weeks ago

    Several websites aren’t displaying correctly with the Cleantalk plugin enabled. Navigation, photos, and text aren’t visible.
    When I’m logged in to the site, everything works. However, after logging out, the content is missing.
    This is happening on five websites.
    When i deactivate cleantalk-plugin everything is fine on these websites.
    I think it has to do with the last update.

    I need help with this.

    Thank you very much and best regards,
    Martin

    ` wp-core

    version: 6.8.2
    site_language: de_DE
    user_language: de_DE
    timezone: Europe/Berlin
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin
    wordpress_size: 530,08 MB (555834022 bytes)
    uploads_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/uploads
    uploads_size: 12,40 MB (12997988 bytes)
    themes_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/themes
    themes_size: 32,12 MB (33675847 bytes)
    plugins_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/plugins
    plugins_size: 106,02 MB (111172355 bytes)
    fonts_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/uploads/fonts
    fonts_size: directory not found
    database_size: 36,69 MB (38469632 bytes)
    total_size: 717,31 MB (752149844 bytes) wp-dropins (1)

    advanced-cache.php: true wp-active-theme

    name: Astra Child (astra-child)
    version: 1.8.7.1578667880
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    parent_theme: Astra (astra)
    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, widgets, menus
    theme_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/themes/astra-child
    auto_update: Deaktiviert wp-parent-theme

    name: Astra (astra)
    version: 4.11.10
    author: Brainstorm Force
    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    theme_path: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/themes/astra
    auto_update: Deaktiviert wp-themes-inactive (1)

    Twenty Twenty-Five: version: 1.3, author: Das WordPress-Team, Automatische Aktualisierungen deaktiviert wp-plugins-active (8)

    All-in-One WP Migration and Backup: version: 7.98, author: ServMask, Automatische Aktualisierungen deaktiviert
    Anti-Spam by CleanTalk: version: 6.62, author: CleanTalk - Anti-Spam Protection welcome@cleantalk.org, Automatische Aktualisierungen aktiviert
    Autoptimize: version: 3.1.13, author: Frank Goossens (futtta), Automatische Aktualisierungen deaktiviert
    Cache Enabler: version: 1.8.15, author: KeyCDN, Automatische Aktualisierungen deaktiviert
    CookieYes | GDPR Cookie Consent: version: 3.3.4, author: CookieYes, Automatische Aktualisierungen deaktiviert
    Elementor: version: 3.31.2, author: Elementor.com, Automatische Aktualisierungen deaktiviert
    Elementor Pro: version: 3.31.2, author: Elementor.com, Automatische Aktualisierungen deaktiviert
    WP Mail SMTP: version: 4.5.0, author: WP Mail SMTP, Automatische Aktualisierungen deaktiviert wp-plugins-inactive (2)

    All-in-One WP Migration File Extension: version: 1.8, author: ServMask, Inc., Automatische Aktualisierungen deaktiviert
    Security by CleanTalk: version: 2.162, author: CleanTalk Security, Automatische Aktualisierungen aktiviert wp-media

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Nicht verfügbar
    imagemagick_version: Nicht verfügbar
    imagick_version: Nicht verfügbar
    file_uploads: 1
    post_max_size: 64M
    upload_max_filesize: 64M
    max_effective_size: 64 MB
    max_file_uploads: 20
    gd_version: 2.3.0
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.53.3 wp-server

    server_architecture: Linux 4.4.400-icpu-101 x86_64
    httpd_software: Apache
    php_version: 8.3.24 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 5000
    time_limit: 50000
    memory_limit: -1
    max_input_time: -1
    upload_max_filesize: 64M
    php_post_max_size: 64M
    curl_version: 7.74.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: false
    static_robotstxt_file: false
    current: 2025-08-27T09:06:52+00:00
    utc-time: Wednesday, 27-Aug-25 09:06:52 UTC
    server-time: 2025-08-27T11:06:51+02:00 wp-database

    extension: mysqli
    server_version: 10.11.14-MariaDB-deb11-log
    client_version: mysqlnd 8.3.24
    max_allowed_packet: 67108864
    max_connections: 3000 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content
    WP_PLUGIN_DIR: /homepages/28/d900144169/htdocs/motorrad-fahrschule.berlin/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: -1
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: does not exist
    mu-plugins: writable wp_mail_smtp

    version: 4.5.0
    license_key_type: lite
    debug: Keine Debug-Hinweise gefunden.
    • This topic was modified 8 months, 2 weeks ago by Yui.
    • This topic was modified 8 months, 2 weeks ago by comik1975.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Optimizing Matters

    (@optimizingmatters)

    8 months, 2 weeks ago

    Try changing Autoptimize’s configuration from “aggregate JavaScript” to “don’t aggregate but defer” + “also defer inline javascript”. if that does not work, test if disabling JavaScript optimization fixes the issue?

    vadimcleantalk

    (@usr1)

    8 months, 2 weeks ago

    Hello @comik1975

    To help us investigate this properly, could you please open a support ticket here:
    https://cleantalk.org/my/support/open

    In the ticket, kindly include:
    – A few screenshots showing how the sites look when the issue occurs
    – A link to at least one of the affected websites

    We’ll review everything in detail and help you resolve it as soon as possible.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    8 months, 1 week ago

    Hello.

    We’ve added Anti-Spam plugin JavaScripts (wp-content/plugins/cleantalk-spam-protect/js/) to the Autoptimize JS exclusions. This fixed the issue.

    If there is anything else we can help you with, just let us know.

Viewing 3 replies - 1 through 3 (of 3 total)

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