Vimeo thumbnails not loading

  • Resolved applemango

    (@applemango)


    9 years, 9 months ago

    When I add a Vimeo link the thumbnail is not created but YouTube videos work just fine.

    Another simple embed video plugin I’ve tested does creates Vimeo thumbnails just fine however.

    I see that other people have had the same or similar problem with this plugin and that for some it was a PHP upgrade and others a php.ini tweak. I don’t have direct access to this server so would need the hosting company to make any changes needed but I don’t know what to start asking them.

    The PHP version on the server is 5.4.38

    Any help would be greatly appreciated, thank you!

    https://wordpress.org/plugins/gallery-video/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter applemango

    (@applemango)

    9 years, 9 months ago

    I should add that the thumbnail does not appear either in the admin screen or on the front end, but the video does play when clicked. There’s just a blank area in place of the thumbnail.

    support-huge-it

    (@support-huge-it)

    9 years, 9 months ago

    Dear, in our plugin we have a code that some servers doesn’t support.
    Probably that is the reason.
    But also contact info@huge-it.com we will see if there is another issue or not

    support-huge-it

    (@support-huge-it)

    9 years, 9 months ago

    And we are sorry about the troubles you face. Looks like you have issues with your host and it seems that you cannot use file_get_contents function with the current host. The is related to the ini configuration setting that are set by your host. The simple workaround will be to contact your hosting company and ask them to turn on the “file_get_contents”. The reason you don’t see the thumbs of Vimeo videos is probably the fact that some shared hosting providers block file_get_contents(). Do you mind to contact your host first? Please, keep us informed how things progress after you contact the host. You may also email us by the address i left in fist post and we will be back to you gladly. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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