Viewers have bad user experience

  • Resolved muz4now

    (@muz4now)


    2 years, 7 months ago

    I posted a new web story today and immediately got feedback that the user experience is bad. I’m currently on WordPress 6.3.1 and WebStories is 1.34.0.

    It’s possible there is a bug(s) or that I just need a better way to explain to this person that the story is behaving as expected for the most part. Here’s what they said:

    “Seems to be a lot of java scripts loading on your blog and I cannot read it properly on iOS. Tap arrows left and right showing for some weird reason and vertical scrolling does not work. Screenshot possible (see attached) but afterwards (not effective) JS popup for piracy shows. Probably smart to use less JS to make the experience smoother. If you have a URL that works well on mobile, pls share.”

    So I explained that this is the Google Webstories plugin and that I could find no indications that it was behaving badly. The reply back was:

    “iOS 16.6.1 on an iPhone 11 Pro Max in regular resolution. Safari and Firefox browsers. Directly from client or visiting URL separately in browser. It is the swiping up that causes this. Tapping seems to work, somewhat: sometimes with white arrows showing, sometimes not. The whole navigation experience is quite under par with single pages with very little text and large images, popup showing when tapping each large image, non-aligned popup showing for external link (see attached image – why is the link not marked and to what is the popup aligned to?) This is confusing and add to this the swiping misses mentioned before. Not great #UX #userexperience“

    I replied that this looks as expected and the fact that there’s nothing to swipe up to may explain the odd behavior there.

    Anything I’m missing? Anything I should report as a bug?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter muz4now

    (@muz4now)

    2 years, 7 months ago

    I’m guessing that the thundering silence indicates that either there’s nothing to see here (no bug, no unexpected behavior) or nobody cares.

    “So long and thanks for all the fish.”

    Plugin Author Pascal Birchler

    (@swissspidy)

    2 years, 7 months ago

    There is nothing wrong with your story from a technical perspective or anything.

    It sounds like your visitor is simply not familiar with the story format.

    Just like on platforms such as Instagram, navigation in Web Stories happens by tapping on the left or right side of the page to navigate backward/forward. An individual page takes up the whole page, and there is no scrolling. If you try to swipe up or scroll, you’ll see these “Tap Back” / “Tap Next” hints so you know how to navigate through the story.

    Popups for links are relative to whatever is linked, that could be text or an image.

    I suggest to point them to https://creators.google/en-us/content-creation-products/own-your-content/web-stories/ (or short: http://stories.google) so they can learn more about how Web Stories work.

    Thread Starter muz4now

    (@muz4now)

    2 years, 7 months ago

    Thanks for your response and the pointer!

Viewing 3 replies - 1 through 3 (of 3 total)

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