Hello @deanna23,
This is most likely an issue in our database. We are sorry for the inconvenience caused.
I have forwarded your details to our development team.
We will get back to you with an update within 2-3 business days once we have any results.
Please wait.
Hello @deanna23,
Thank you for waiting.
We’ve fixed this issue. Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. If you still see a warning after that, please deactivate the CleanTalk plugin using the Complete Deactivation option:
WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate
This option will reset all plugin settings. Don’t forget to insert your access key.
Did it help you?
Hello
Thank you for your reply and information. I followed all of your steps 3 separate times, restarted my computer twice, logged in and out of my wordpress dashboard, and tried the same steps on a different browser (safari, I currently use google chrome). Even after following all of yours steps and resetting everything the ways I mentioned, I am still getting the same error.
Do you have any other suggestions?
Hello @deanna23,
We need some additional details about your website to investigate further.
Could you please open a private support ticket here: https://cleantalk.org/my/support/open
Thank you.
sure, thanks for providing the link. I just submitted a ticket with the error information
Thank you. We’ve replied to your ticket.
Let’s continue our troubleshooting there.
