URGENT – Delete from Photon

Resolved clydeporpoise
(@clydeporpoise)

7 years ago

Good Morning, I deleted this photo from my site, but a cached one in Photon still can be found online via Google. How can I delete it (and any other pics I deleted from my server but still exist in Photon)?

Our site does not have the copyright for this photo and legal claim is now being made against us. we really need to have it removed from any cached site.

Thanks.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support Fotis
(@fstat)

7 years ago

Hi there,

I have successfully removed that image from our cache.

Thread Starter clydeporpoise
(@clydeporpoise)

7 years ago

Hi Fotis,

Thank you

Im presuming it will take a while for removal to propagate around servers as its still showing when click the URL?

Plugin Support Fotis
(@fstat)

7 years ago

It can take a few hours, yes. But, go ahead and clear your browser’s cache as well to make sure it’s not stored locally on your computer.

Thread Starter clydeporpoise
(@clydeporpoise)

7 years ago

@fstat

Dear Fotis,

The image has still not been deleted from the plugin cache and server and appears when you click the link below.

Please can you advise how to successfully remove all remnants of this image from your servers etc.

Its is a matter of urgency as the copyright owner of this image has threatened to proceed with legal action for damages due to its unauthorised use etc.

https://i1.wp.com/fairliecommunitycouncil.org/wp-content/uploads/2017/02/Screen-Shot-2017-02-02-at-00.44.13.png

thank you

Plugin Contributor James Huff
(@macmanx)

7 years ago

The image is definitely gone: https://cld.wthms.co/6rT62H

Please try clearing your browser’s cache: https://www.refreshyourcache.com/en/home/

David Anderson / Team Updraft
(@davidanderson)

7 years ago

I’ve never visited that link before, and it’s still there for me: https://snag.gy/teKLVw.jpg

Plugin Contributor James Huff
(@macmanx)

7 years ago

Thanks for checking, that’s bizarre!

I’ve run another purge just in case, but I can’t really confirm because it has always been gone for me.

Are you using Cloudflare? I suppose it’s possible they cached the output, if so please flush Cloudflare’s cache.

If that still isn’t working out, we may need some traceroutes, so please contact us via https://jetpack.com/contact-support/?rel=support

phayes123
(@phayes123)

7 years ago

Please remove my images from photon
Photon is serving images from my WP website http://www.50slucy.com to 3rd party sites.
Please remove them from your service
I do not use Jetpack either
here is an example

https://i0.wp.com/www.50slucy.com/wp-content/uploads/2018/11/CLOSPRAY-Plas-Tex-Corp.jpg

How can I block the photon crawler from my site
Thanks
P Hayes

Plugin Support lizkarkoski
(@lizkarkoski)

7 years ago

@phayes123 –

Good morning. We can definitely take a look at that. First, we need you to open up a new thread from https://wordpress.org/support/plugin/jetpack/.

phayes123
(@phayes123)

7 years ago

Thank you I opened a new thread here

https://wordpress.org/support/topic/please-delete-my-images-from-photon/

Viewing 10 replies - 1 through 10 (of 10 total)

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