blocked from admin

  • Resolved gregsalmon91

    (@gregsalmon91)


    8 months, 4 weeks ago

    I tried to log in via the admin user for my website – Jetpack then blocks me from entering saying “We’ve noticed that your current password may have been compromised in a public leak. To keep your account safe, we’ve added an extra layer of security. We’ve sent a code to a****@k********.co.uk. Please check your inbox and enter the code below to verify it’s really you.”

    THAT EMAIL ADDRESS DOES NOT EXISTS ANY LONGER SO I CAN NOT ACCESS THE CODE – HELP!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support fujifika (a11n)

    (@fujifika)

    8 months, 4 weeks ago

    Hi @gregsalmon91,

    Sorry to hear you’re having trouble logging in! It looks like you may have been affected by our Account Protection feature, which is designed to keep your site secure.

    In this case, please reach out to us directly using this contact form.

    We’ll need to confirm your ownership of the site before we can help you regain access. You can reference this forum thread as well when you contact us.

    Thank you!

    Thread Starter gregsalmon91

    (@gregsalmon91)

    8 months, 4 weeks ago

    I have filled out the form and have not received a response… THIS IS VERY URGENT

    How do I fix this?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    8 months, 4 weeks ago

    Hi there, @gregsalmon91,

    We received your message, and the support team has been working with you already to fix the problem.

    I’m going to mark this thread as solved then.

Viewing 3 replies - 1 through 3 (of 3 total)

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