Support » Plugin: WooCommerce UPS Shipping – Live Rates and Access Points » UPS rates different than plugin

  • Resolved georgezulu

    (@georgezulu)


    The rates form UPS it is different form the plugin. For
    example for a 6 lbs from 93401 CA to 10017 NY. Website with plugin 15.49 $ and UPS is 20.98 $.
    The value 15.49 $ was tried with different site also and same result.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Greetings,
    I have the same problem….
    I don’t know how to solve it.
    I found this, but just if that can help the developer:
    https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price

    Plugin Support przemyslawrosa

    (@przemyslawrosa)

    Hi,

    could you please check did you use Dimensional Weight on UPS site for calculating shipping cost?

    Please, let me know.

    Cheers,
    Pr

    Hi,
    please, have a look to the screenshots:
    https://aceautomation.eu/Clipboard01.png
    It’s not the case for all address. Sometime.
    I searched if it’s the fuel or residential surcharges.. but I didn’t found a resultat equal to your plugin.
    Thanks

    and another example just for information..
    Romania, 040183 Bucharest, 0.3 kg, 28*20*5 cm
    17.71 € via Plugin
    19.99 €exVAT 23.99 €incVAT (VAT=20%) via UPS website

    Plugin Support przemyslawrosa

    (@przemyslawrosa)

    Thanks,

    could you also write did you enable negotiated rates in the settings?
    Screenshot.

    Cheers,
    Pr

    Hello,
    yes, otherwise, the price on my Screenshots would be more than 77 €!
    Have a look to the screenshot, you have the price list and negociate price.
    Thanks
    Rémi

    Plugin Support przemyslawrosa

    (@przemyslawrosa)

    Hi Remi,

    The store address for UPS and in shop is the same?

    Plugins uses this address:
    https://wpdesk.me/pr/54-56.png

    Unless there is checked custom origin option in WooCommerce > Settings > Shipping > UPS:
    https://wpdesk.me/pr/53-11.png

    Can you send me screenshots of these places?

    Cheers,
    Pr

    Hi Pr,
    Yes, it was the case with my previous tests, and always the case.
    https://aceautomation.eu/Clipboard02.png
    For your information, I test your plugin on rievtech.fr, not aceautomation.eu
    So you can try on this website
    I asked also to UPS more information.. how to obtain via API the same amount than our account. I will forward you the answer if I get it.
    Did you check this link: https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price
    Did you tested on your side the parameteres and address of my screenshot ?
    Thanks Pr !
    Rémi
    PS: I’ve maybe found the “issue”.. I will come back

    1)
    Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm :
    17.71 € via Plugin & 17.71 € via UPS website. Great!
    with fuel surcharge.
    (I enter post code and city manualy in UPS account > no residential surcharge)

    2)
    Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm :
    17.71 € via Plugin & 19.99 € via UPS website. Bad.
    with fuel surcharge + Residential surcharge (3.35 price list)
    (I chose an existing cutomer in UPS account > residential surcharge recorded)

    Ok, I think the difference is (all cases?) the residential surcharge.
    Note also, the discount on residential surcharge is specific (38% for me)- not the same than for shipping costs.

    The best if possible is to offer the possibility to add any value in addition to the total. (value and/or %)

    Plugin Support przemyslawrosa

    (@przemyslawrosa)

    Hi,

    According to what the ospiotr wrote in this thread, the matter is passed on to our developers. As soon as we get info about verification – I will let you know.

    Best Regards,
    Pr

    Hi Great! Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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