Support » Fixing WordPress » Upload Theme button broken

  • Resolved biomaeher


    Dear community,

    I’d like to upload a Theme “Avada” to my wordpress page. However, the upload button seems to be broken. I navigate to Design >> Themes >> Add Theme >> Upload Theme but nothing happens once I clicked the button. Do you know how to fix this? I cleared cache several times and tried with different browsers (Edge and Firefox).

    Thanks a lot!

    • This topic was modified 2 years, 4 months ago by biomaeher.
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  • Hello @biomaeher,

    If your WordPress site is not new, it’s possible that you have a plugin or theme conflict.

    Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable the plugins one by one to identify the source of your troubles.

    If you can install plugins, install and activate Health Check:
    It will add a new feature under Tools > Site Health.
    On its Troubleshooting tab, you can Enable Troubleshooting Mode. This mode will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off, and switch between themes, without affecting normal visitors to your site. Following these steps allows you to test for various compatibility issues.

    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at

    Thread Starter biomaeher


    Thanks @nm1com

    this worked very well!!

    All the best –

    • This reply was modified 2 years, 4 months ago by biomaeher.

    You’re welcome! The same to you. Glad the solution worked.

Viewing 3 replies - 1 through 3 (of 3 total)
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