update Version: 9.4.2 fail

  • henrygud

    (@henrygud)


    3 years, 11 months ago

    unable to update:
    Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    all other plugins update fine. just me ?

    henry

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    3 years, 11 months ago

    Hello @henrygud ,

    Did you manage to resolve the issue? What is the status with the upgrade. What is your current version?

    Thread Starter henrygud

    (@henrygud)

    3 years, 11 months ago

    No, Running Version 9.4.1
    Still > Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.
    No other plugin update problems.
    wp 5.9.3.
    Site Health all good, all Writable.

    Im ok with 9.4.1 so just fyi

    Henry

    Plugin Author wordpress3cx

    (@wordpress3cx)

    3 years, 11 months ago

    @henrygud we’ve pushed an update on the plugin today. Can you please give it a check if it resolves your issue?

    Thank you

    Thread Starter henrygud

    (@henrygud)

    3 years, 11 months ago

    No still the same

    Henry

    Plugin Author wordpress3cx

    (@wordpress3cx)

    3 years, 11 months ago

    Hello @henrygud, can you please check your PHP logs for errors? Report them here.
    If you have console access to your WordPress server, you should check permissions of plugins/wp-live-chat-support directory and files inside.
    It seems that there is some wrong file permission in your WordPress plugin directory.

    You could also try to delete plugin folder manually and reinstall the plugin. This should keep your plugin configuration.

Viewing 5 replies - 1 through 5 (of 5 total)

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