Update variable Product (group) failed

Resolved Anonymous User
(@anonymized-22012524)

2 years, 1 month ago

Dear all,

after some issues with “dash” for variable products (reference https://wordpress.org/support/topic/variable-products-hyphen-shown-as-html-code-on-commerce-manager/#post-17505109) and the connection reset to fix this, I’m unable to update variable products in Woocommerce.

Error: https://prnt.sc/pZHFyofvOwPk
Please find debug log here: https://www.icloud.com/iclouddrive/084LFo2ajgyBSOLxqBxQnukXg#facebook_for_woocommerce-2024-03-15
The changes are also not visible in Commerce Manager after a while.

“simple products” seem to be ok for sync – I do not see an error when updating a product. The issue seems only to be vor variable products (tested 10 products). All tested products are in stock, Facebook-Option is set to “sync and show”, do have a price and are no virtual products.

Thanks for any help 🙂

Best regards
Norman

The page I need help with: [log in to see the link]

Viewing 6 replies - 31 through 36 (of 36 total)

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Thread Starter Anonymous User
(@anonymized-22012524)

2 years ago

Hi dear @doublezed2

once again, sorry for my late reply. Before sharing the results: how awesome is this plugin!! Didn’t knew that before. This is the awesomeness of such a great community! 🙂

Via troubleshooting mode I disabled all plugins except woocommerce and “facebook for woocommerce” and tried my steps again: created a variable product, tried to update product. But ran into same issue again. Creation of product worked, update of product not 🙁

Are there any other customers that do have such weird issues? It does not seem so… 🙁

Best regards
Norman

Shameem – a11n
(@shameemreza)

2 years ago

Hi @shnrmn

This is unusual, and I can’t even reproduce the error on my testing site.

Seems like we’ll need to have a closer look. Could you please open a ticket about this from Woo.com > My profile > Support? You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter Anonymous User
(@anonymized-22012524)

2 years ago

Hi @shameemreza

thanks! Just created the request 8109510 🙂

Best regards
Norman

carolm29 (woo-hc)
(@carolm29)

2 years ago

Hey, @shnrmn!

Thank you for opening the ticket.

I can confirm we got the ticket and I see you got the AI reply, right?

Please reply to the email so our team can get in touch. 🙂

Have a wonderful day!

Thread Starter Anonymous User
(@anonymized-22012524)

2 years ago

Hi @carolm29

thanks for that important information! 🙂
I got the message that ticket was created but the automatic “AI reply” was classified as Spam on my site.

Just replied to that “AI message” – hope this was successful, and you got the final ticket 🙂

Have a great day ahead! And again: thanks for all your help!!

Shameem – a11n
(@shameemreza)

2 years ago

Hi @shnrmn

Thanks for the further update. I’ve checked your ticket and bumped up its priority to get a faster response.

Rest assured, a Happiness Engineer from our team will reach out to you soon with possible solutions or next steps to troubleshoot this issue. In the meantime, please stay calm.

Thanks for understanding!

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