Unexpected response code:0 Stage: signature_analysis

Resolved dominiksitiweb
(@dominiksitiweb)

4 years, 2 months ago

Greetings,

I tried to run a scan today, but I got the following error at the end of the scan ‘Unexpected response code:0 Stage: signature_analysis’ I was curious if you have had any other users report the same problem.

If you need any private credentials, then I can provide that.

Best regards,
Dominik from SitiWeb

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support amagsumov
(@amagsumov)

4 years, 2 months ago

Hello @dominiksitiweb

We are aware of the issue. Our developers are currently investigating it.

We’ll get back to you within 1-2 days.

Please wait.

Thread Starter dominiksitiweb
(@dominiksitiweb)

4 years, 2 months ago

Greetings @amagsumov,

Is there a temporary fix that could work, like rolling back versions? I’d like to ease my client’s worries while we wait for the new version.

Best regards,
Dominik from SitiWeb

Plugin Support amagsumov
(@amagsumov)

4 years, 2 months ago

@dominiksitiweb

You can roll back to the previous version. Please download and install the plugin by this link:
https://downloads.wordpress.org/plugin/security-malware-firewall.2.80.1.zip

We’ll get back to you as soon as we fix the error.

Plugin Support amagsumov
(@amagsumov)

4 years, 2 months ago

@dominiksitiweb

Unfortunately, we need more info to fix the issue. Please contact us via our private support system:
https://cleantalk.org/my/support/open

Thank you.

znauyer
(@znauyer)

4 years, 2 months ago

Hello @amagsumov,
My client is also having this same issue. When the CT Security is run but stops just before it finishes with the error ‘Unexpected response code:0 Stage: signature_analysis’. Is there any way to fix this or do I need to open a ticket on the website also?

Plugin Support katereji
(@katereji)

4 years, 2 months ago

Hello @znauyer
We are working on resolving the issue. When we have a solution we will let you know in this thread.

Plugin Author alexandergull
(@alexandergull)

4 years, 2 months ago

Hello @znauyer, @dominiksitiweb.

Please, update the plugin to version 2.81.1, this should solve the issue.

https://cleantalk.org/help/update-wordpress-security

Tell us if you need further support.

Plugin Support katereji
(@katereji)

4 years, 2 months ago

Hello @znauyer, @dominiksitiweb
We released the new 2.81.2 version of the Security plugin with all necessary fixes. Please, update the plugin.

Plugin Support katereji
(@katereji)

4 years, 1 month ago

Hello.
I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 9 replies - 1 through 9 (of 9 total)

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