Unable to create new ads

  • Resolved mediamatters2020

    (@mediamatters2020)


    5 years, 11 months ago

    Hello,

    I get an error message when I try to create a new ad. I am able to edit old ones and create new groups still but not add new ones. “There was an error loading the page. Please try again by reloading the page via the menu on the left.”

    I have tried deleting and reactivating the plugin, deactivating all other plugins and switching to a basic theme and there is no change.

    Thanks,
    Cassie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Arnan

    (@adegans)

    5 years, 11 months ago

    Please check the version numbers in AdRotate > Settings > Maintenance, near the bottom.
    If there is a mismatch, click the “run updater” button.

    Alternatively the error can show if you or someone deleted the AdRotate tables.
    Re-activating the plugin from the plugins page in your dashboard should create new tables on activation.

    If none of that helps, check the servers error_log file for anything that mentions AdRotate. Anything is interesting.

    Thread Starter mediamatters2020

    (@mediamatters2020)

    5 years, 11 months ago

    Perfect thank you!! The run updater fixed the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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