Tracking MailTo links?

  • Resolved hughforsyth

    (@hughforsyth)


    9 years, 1 month ago

    Hi,

    Mailto link tracking stopped working in Summer 2015 and I was hoping that this would start working again in version 6 but it still seems to be broken.

    Are there any plans to fix this?

    In V5.4 I’d hopefully tracked it down to a regex error and had logged that on GitHub

    https://github.com/Yoast/google-analytics-for-wordpress/issues/391

    When you took over this was closed as part of your “Planned Repository cleaning” so I was hoping a fix was in V6 but it would seem not.

    Somebody also reported it here around that time too:
    https://wordpress.org/support/topic/tacking-mailto-links-not-working/

    Thanks

    Edit:
    Having looked at the code it looks like it is trying to do mailto tracking as google-analytics-for-wordpress/includes/frontend/events/class-events-js.php contains references to mailto links.

    So a better question might be “does mailto tracking work for you?”.

    If it does work for you then that might suggest that something in my setup is conflicting.

    • This topic was modified 9 years, 1 month ago by hughforsyth.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Hi there,
    Are you using the PHP or JS based events tracking (is there a warning notice on the General tab of the MonsterInsights settings asking you to switch?)? Also what url are you using and what’s a page with one of those links.

    -Chris

    Thread Starter hughforsyth

    (@hughforsyth)

    9 years, 1 month ago

    Hi,

    I’m using JS. I switched after updating so don’t know if v6 PHP would have worked as I didn’t realise you couldn’t switch back.

    http://www.unitedworldschools.org/contact-us/ is an example.

    To test I’ve been:
    – Open page in Chrome
    – Open developer Tools -> Network
    – Add filter for “analytics”. This should reduce noise and show https://www.google-analytics.com/ type URLs
    – Click on “Newsletter Archive” link and see it send an event (outbound-article).
    – Click on the email address but not see an event.

    Thanks

    • This reply was modified 9 years, 1 month ago by hughforsyth.
    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Hi there,
    We’ve identified the issue and will be releasing an update tomorrow to solve it.

    -Chris

    Thread Starter hughforsyth

    (@hughforsyth)

    9 years, 1 month ago

    Thanks, that’s brilliant. I’ll test it when it’s released.

    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Not a problem. Should be out late tomorrow

    -Chris

    Thread Starter hughforsyth

    (@hughforsyth)

    9 years, 1 month ago

    Hi Chris,

    Do you have a revised approximate release date? I assume I’m waiting for v6.05 but do you know if it is now going to be days or weeks or months?

    I’ve been checking a few times a day as initially you’d indicated it should be out in 24 hours or so but it appears that was optimistic.

    Thanks

    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Hi there,
    It will be known as 6.0.11 (we’re going to sync the versions of our lite and pro plugins) and should be out later today. The code for this issue is already done and tested, we’re just looking at some other things.

    -Chris

    Thread Starter hughforsyth

    (@hughforsyth)

    9 years, 1 month ago

    Thanks. Sorry for being horrifically pedantic, but “later today” in what time zone?

    I’m in the UK and 3pm San Francisco time is 11pm here so “later today San Fransisco time” would mean “check again tomorrow” in the UK. On the other hand, “later today GMT/UTC” would likely mean “check late afternoon” in the UK.

    Thanks again.

    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    We’re mostly based in the eastern US timezone, so I would check tomorrow morning where you are.

    -Chris

    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Hi there,
    As an update, I’m still awake testing this release. It’s about 15 minutes to 1am local time here, and I’ll stay up as long as it takes to get this out as soon as possible tonight. As soon as I feel I’ve tested everything there is to be tested we’ll have this release out.

    -Chris

    • This reply was modified 9 years, 1 month ago by chriscct7.
    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Hi there,
    This update has been released.

    -Chris

    Thread Starter hughforsyth

    (@hughforsyth)

    9 years, 1 month ago

    Thanks Chris. Deployed and initial tests show we are now getting events for mailto links.

    Thanks again.

    Plugin Author chriscct7

    (@chriscct7)

    9 years, 1 month ago

    Not a problem

Viewing 13 replies - 1 through 13 (of 13 total)

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