Support » Fixing WordPress » Toolbar Dropdown Missing

  • Today after no updates or anything, the drop down in my admin toolbar stopped dropping down.
    – The black bar at the top.

    Before you could hover over New (with the + sign) and a drop down of new things you could add would appear, such as posts, pages, media etc.

    This is no longer happening, there is no drop down.
    UNLESS, I log into my profile.
    If I access my profile via the Hi XXXX at the top right then the drop down works.

    Other users have also confirmed this, though they experienced the loss of drop down before me.

    This has been confirmed on pretty much all platforms and on all browsers, I even did a topic in the forum to try and get information to narrow it down, but it is very odd.

    Here is that forum topic:

    https://www.thewargameswebsite.com/forums/topic/forum-drop-down/

    Any ideas at all please?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install “Health Check”: https://wordpress.org/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time.

    But is that likely when it was all ok yesterday and there have been no updates?

    And that it affected some people a few weeks ago, some this week and only me today?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    No idea, but this is where you start figuring that out. There have also been important updates in both Chrome and Firefox in that time.

    I got:

    the rest api encountered an error

    and

    your site could not complete a loopback

    So, I did the troubleshooter and all the plugins are fine.
    It is the theme.

    I can’t really change that, so how do we work out why it did a sort of phased fail of the admin bar drop downs?

    Also?
    Should the admin bar on this page have a drop down on the Edit Topic bit?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Contact the theme’s devs to see what they have to say. Unfortunately, I can’t determine what theme you’re using.

Viewing 7 replies - 1 through 7 (of 7 total)
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