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[Resolved] Timezone Incorrect

  • Hi – I couldn’t find the answer in the forums, sorry if I’ve missed it.

    The dashboard starts a new day at 8pm EST on my site as if its using the UTC timezone.

    I’ve tried changing the settings on WP general
    settings but it hasn’t made a difference. Even tried resetting the cache but no luck.

    My server time is correct too in case that may effect it.

    Any help would be appreciated, thanks!

    AK

    http://wordpress.org/extend/plugins/google-analytics-dashboard-for-wp/

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author Alin Marcu

    @deconf

    You are looking in the wrong place, the time zone can only be modified from your Google Analytics account.

    Thanks for the help.

    I removed the authorization and cleared the cache of the plugin. Changed the account info on Google Analytics then reauthorized the WP plugin.

    Unfortunately it still ends the day at 8 pm EST.

    Is there anything else I’m missing? Should I give it a day to reset itself on my google analytics account?

    Also the Analytics account itself has the right timezone/date when I read the information on the google page itself.

    Thanks for your help,

    AK

    Plugin Author Alin Marcu

    @deconf

    You are asking on the wrong place, it took me less than a minute to find the answer on Google Support:

    https://support.google.com/analytics/answer/1010249?hl=en

    Alin, I have this same problem. My time zone settings are correct in WordPress and Analytics (GMT -05:00) Eastern Time. However, GA Dashboard resets at UTC 0:00:00 (8 pm ET).

    I’ll never understand why I see so many threads marked as resolved when no resolution has been given. 🙁

    @alin Marcu,

    Just like the others have said, my settings in Google Analytics are for the correct time zone. Yet, the GA Dashboard plugin shows a 4 hour difference.

    Plugin Author Alin Marcu

    @deconf

    @702shooter please show me an example of no resolution given and topic marked as resolved. I bet you didn’t followed the link posted above, https://support.google.com/analytics/answer/1010249?hl=en, which states:

    “Changing the time zone only affects data going forward, and is not applied retroactively. If you change the time zone for an existing view, you may see a flat spot or a spike in your data. This may be caused by the time shift forwards or backwards, respectively. Report data may refer to the old time zone for a short period after you update your settings, until our servers have processed the change.”

    And the previous topic, on the same subject, where I was telling that the cache, which is between 30 minutes and two hours may affect the stats and that reports generated by Google Analytics are not in real-time.

    @shoestringwebs when you’ve made the last change on time zone on your Google Account?

    I haven’t changed the time zone settings in years. It was set correctly when I created the account.

    Plugin Author Alin Marcu

    @deconf

    Works fine for me on three websites, it always resets on GMT+2 on both GA UI and GA Dashboard.

    OK, it seems to be a bug on GAPI, look here: Timezone in GA API different from GA Profile settings

    Some users reported that you can fix it by going into your GA account and re-Save the timezone settings.

    Interesting. I have re-saved and will report back if that solves the problem.

    EDITED OUT

    Sorry about the previou post coming from a different account. Different computer was logged into a coworkers WP account.

    Here is my response again:

    @alin Marcu

    “@702Shooter please show me an example of no resolution given and topic marked as resolved.”

    Um…How about this very thread and the 3 people who have posted about the issue?

    Google Analytics Dashboard for WP
    [resolved] Timezone Incorrect (10 posts)

    A resolution occurs when the problem is actually fixed, not when you post a link which leads to nothing changing.

    “I bet you didn’t followed the link posted above,”

    Probably best that you not place any actual wagers on this. Not only did I click the link but I read that page prior to posting here.

    “And the previous topic, on the same subject, where I was telling that the cache, which is between 30 minutes and two hours may affect the stats and that reports generated by Google Analytics are not in real-time.”

    This doesn’t apply. We are talking about a 4 hour time difference where your plugin is telling me it’s 4 hours later than it actually is. I’m not referring to the data but the time.

    You say you have 3 websites it works fine on. Good for you. I have 2 it doesn’t and both of those sites have had the correct GA timezone set since day 1.

    All this being said, the most valuable thing you have said is: “Some users reported that you can fix it by going into your GA account and re-Save the timezone settings.”

    Like shoestringwebs, I will give this a try and report back. Thank you for the suggestion.

    Plugin Author Alin Marcu

    @deconf

    As long as i can’t replicate the error and Google documentation states that there is no timezone to set, it will be marked as resolved, because is not an issue generated by my plugin. In this specific case was a bug on GAPI.

    This will always happen when the issue is generated by a third party.

    Please let me know if “resaving” solved the issue.

    I completely disagree but if that’s how you choose to handle “customer service” then so be it.

    If I take my car to the dealership because it’s having a problem and the dealer plugs in their computer then tells me it should be working fine, that doesn’t make the issue resolved. If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part.

    In this case, the “incompatible part” is the GAPI which is what your plugin is supposed to enhance. You should know the GAPI inside and out and have offered this explanation 2 months ago instead of just finding it today.

    esmi

    @esmi

    Forum Moderator

    How exactly do you expect a developer to “fix” something s/he cannot replicate?

    “If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part.”

    By knowing their system and the one they are working with and telling us about the bug the first time the issue is brought to their attention instead of 2 months later.

    If you can’t actually fix it, fine. But that doesn’t make the issue resolved.

Viewing 15 replies - 1 through 15 (of 22 total)
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