Tickets disappeared after update

  • Resolved ilbolts

    (@ilbolts)


    8 years, 11 months ago

    Hi,

    I’ve just updated the plugin to the current version 4.

    The updated plugin is now correctly installed, BUT… all my tickets have disappeared.

    Is there any way to get them back?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 11 months ago

    Hi:

    When you say they disappeared do you mean that the tickets list is completely empty?

    One thing to try is to go to TICKETS->TOOLS->CLEANUP and look for the button that allows you to re-run the conversion – click it to reset the security capabilities. That might help.

    Thanks.

    Thread Starter ilbolts

    (@ilbolts)

    8 years, 11 months ago

    Hi, thanks for your quick reply.

    It was my fault, I discovered that I was not filtering correctly…

    Great job with AwesomeSupport!

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 11 months ago

    Well, hey, now, I like these kinds of support questions that solve themselves!

    Glad you figured it out and thanks for updating us – we really appreciate that.

Viewing 3 replies - 1 through 3 (of 3 total)

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