Ticket Submission page

  • Resolved zigorlekaroz

    (@zigorlekaroz)


    4 years, 4 months ago

    Hello,
    After installing the module in several sites, in my last installation i can’t modify the Ticket Submission page in the configuration.
    Whatever i put in the field it keeps empty, can’t save it.

    Can you please help me?

    Where is that value stored?

    Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
  • sademhaj

    (@jahmedas)

    4 years, 4 months ago

    Hi @zigorlekaroz

    Can you please confirm which awesome support version you are using?

    Regards
    Jawad

    Thread Starter zigorlekaroz

    (@zigorlekaroz)

    4 years, 4 months ago

    Hi @jahmedas
    Thanks for your answer.
    From the the module’s tools menu

    Settings
    Version 6.0.11
    DB Version 1

    WP Version 5.8.3

    Server
    PHP Version 7.4.26
    Software Apache

    sademhaj

    (@jahmedas)

    4 years, 4 months ago

    Hi,

    Thank you for your patience with us. We have released awesome support core plugin version 6.0.12, please update to the latest version and then check. If the issue persists, please let me know.

    Regards

    Thread Starter zigorlekaroz

    (@zigorlekaroz)

    4 years, 4 months ago

    Hello,

    Thanks for the update. Now i can configure the ticket submissión page correctly.

    I just would like to let you know after the update now email templates are parsed and stored replacing the <> chars by “& lt;” “& gt;” (the space after the & it’s needed to not no be converted here to > and <)

    • This reply was modified 4 years, 4 months ago by zigorlekaroz.
    • This reply was modified 4 years, 4 months ago by zigorlekaroz.
    Thread Starter zigorlekaroz

    (@zigorlekaroz)

    4 years, 4 months ago

    –

Viewing 5 replies - 1 through 5 (of 5 total)

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