Thread to review

[juanappdam]

Hi,

I noticed that when replying to a review from our side, the reply just shows as another review but not really as a thread(or even under the review…)
Is there any way to do this? It’s really confusing for our customers.

Thanks

[cusrev]

Thanks for trying our plugin!

Can you please share URL of the page with the problem and let me know which theme you are using?

[juanappdam]

Hi!

This is the URL with the problem:
https://beetbox.nl/product/beetbox-hard/

The messages from the store manager are replies to specific reviews. Now, is just a mess.
The theme being used is called thebox

Thanks

[cusrev]

Thanks for sharing the URL.

Can you please create a normal WordPress page and leave some comments and replies to the comments on that page for testing purposes? Then, please let me know URL of the page you created.

[juanappdam]

Hi @cusrev,

I’m not sure wether we can do that or not. How are you going to test if it’s not an editable page? Also, how do we do that? At the moment the comments are for a product, so they can only be seen under that specific product.

[cusrev]

1. Pages is the basic concept in WordPress: https://wordpress.org/support/article/pages/. Do you have any technical person who looks after your website? They should be able to help you to create a page.

2. I don’t need to edit the page you create.

3. It is possible to leave comments for pages as well.

[cusrev]

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.