There has been an error processing your request
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Hi dears,
I’m having this message when I try to upload a video or a link:
“There has been an error processing your request”What could the problem be? what should I do to fix it?
Thanks
Hope
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Hi Hope,
I rechecked your site and confirmed that the videos are not uploading which are uploading on my test site.
It seems from the error message that there may be an issue with oEmbeds on your site.
You will get some information about oEmbeds on the following page:
http://codex.wordpress.org/EmbedsCould you please check that oEmbeds work normally on your site without any issue, perhaps by creating a post with a Youtube video in it?
One other possibility too, could you please check your phpinfo page to see that allow_url_fopen is ON?
Kind Regards,
Hi dear,
Thanks for your reply! Actually I already checked the allow_url_fopen and it’s ON + When I put a youtube video URL in a post, it remains as a link. Maybe it’s an oEmbed issue but if so, what can I do to solve it?
Thanks for your help
Hopeand why it works on my local installation while it doesn’t on the live server? knowing that the OS on my laptop is Windows 7 while it’s Debian on the live server. Does the OS have anything to do with this?
Thanks
HopeHi Hope,
Thank you for your quick reply.
I don’t think there is any problem in OS.
Can you just try deactivating all plugins and using default WordPress theme like Twenty Twelve?
If it works doing so try using plugin and theme one by one to know what is causing the issue.
Regards,
Hi Vinod,
Actually I only have “Buddypress” & “Buddypress Activity Plus” plugins on the test site I sent you. I didn’t install any other plugin.
I tried other themes including Twenty Twelve but still the same problem π It cannot be folder permissions issue, right?
Thanks for your quick reply!
HopeHi Hope,
I think this cannot be folder permissions issue.
Could you please grant me admin credentials on your site so that i can perform more testing there?
Regards,
Hi dear,
I gave you admin credentials on the site. Please do your test.
Thanks
HopeHi Hope,
Thank you for granting me admin privileges.
I tested on your site creating Test Embeds Post having video link and it displays video some time and some time not.
See the screenshots:
http://imgur.com/a/9WjbeI think this can be timeout or out of memory issue, try Increasing memory allocated to PHP by following the instructions on this page.
Also can you please try enabling WP_DEBUG mode and debug logging? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true); define('WP_DEBUG_LOG',true);You might already have a line for WP_DEBUG, so just make sure it’s set to true. This will create a log file under wp-content/debug.log with detailed information.
If you’d like to avoid end users seeing error messages, you can include this as well:
@ini_set('display_errors',0); define('WP_DEBUG_DISPLAY', false);This will prevent errors from being displayed, but you can still find them in the log file. For information on this, checkout this wpmu.org article.
Check the javascript console for errors. In Chrome go to “View -> Developer -> Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Consoleβ
Let me know what errors if any you are getting!
Best Regards,
Hi Vinod,
Thank you very much for your help & support!
I increased the memory allocated to PHP but still the same issue.
I enabled the debug mode and got this log file: Debug.log after trying to upload a video, What can you get from it?
Thanks again
HopeHi Hope,
Thank you for sharing the debug log.
I checked the debug log but didn’t find any major error issue in it.
I think this issue is related with the hosting server as it’s working on other server.
You can test it by creating another WordPress site on the same server and check whether it’s having the same issue.
Regards,
Hi Vinod,
Thanks for your quick reply!
I already have 2 installations of wordpress on this server with the same issue! If this issue is caused by the hosting server, what could be the reason behind it depending on your experience? Is it related to security settings for example? What else can I check other than the memory limits which wasn’t the problem?Thanks a lot
HopeHi Hope,
Some hosting providers restrict / filter fetching content from third party websites for security / performance concern.
There can also be some unknown issues on your server which is causing this issue.
I suggest you to contact your hosting provider regarding this issue.
Cheers,
Vinod DalviThanks Vinod for your help! It was a DNS issue :S Now everything is ok π
Thanks again
HopeHi Hope,
You are always welcome.
Thank you for replying and great to see the issue is fixed.
Any other issues, we’re here to help.
Cheers,
hello there.
I have same problem.
I mean when I add link of a video
it dosn’t work(that error you know)!I dont understand(It was a DNS issue) what does it mean!
please help
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