Their growth plan is broken

  • Reed Sutton

    (@reedus33)


    1 day, 21 hours ago

    The growth plan is broken, and doesn’t charge you when you reach your quota. Instead of fixing it they told me to just upgrade plans lol. These developers are LAZY.

Viewing 1 replies (of 1 total)
  • Plugin Support Saransh

    (@saranshwpm)

    23 hours, 1 minute ago

    Hi @reedus33,

    We’re sorry to hear about your experience.

    The issue discussed in the support ticket was related to the overquota charge not being triggered as expected on your account. Since we didn’t want your image optimization process to stop unexpectedly, we added quota so you could continue working while we monitored the behavior.

    From what we could see, the image optimization itself was continuing to work correctly. The concern was specifically around the billing behavior.

    The goal was never to avoid addressing the issue, but to ensure your work wasn’t interrupted while we gathered more information.

    We hope you’ll consider reviewing your rating based on your overall experience with the image optimization service itself. And as always, if you have any questions or feedback, we’re here to help.

    Best regards,

Viewing 1 replies (of 1 total)

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