• Resolved lrenyoung

    (@lrenyoung)


    As soon as I click activate, I get this error:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    I am not getting an email so I don’t know how to further troubleshoot this.

Viewing 8 replies - 1 through 8 (of 8 total)
  • @lrenyoung,

    Sorry that you are experiencing the issue. We are debugging the cause. What PHP version are you using?

    Best regards,
    Anton

    Thread Starter lrenyoung

    (@lrenyoung)

    Thank you. PHP 5.6

    @lrenyoung,

    I’m not able to replicate. It might be related to a PHP bug that is present on outdated PHP versions. What is the third number on your PHP version? I’ve tested on PHP 5.6.20 and there was no error.

    Best regards,
    Anton

    Thread Starter lrenyoung

    (@lrenyoung)

    5.6.40

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @lrenyoung

    I trust you’re doing well!

    I’ve tested the Hummingbird with PHP version 5.6.40 and could not replicate the issue. Please run a full test for a conflict with another plugin

    – Deactivate all plugins and activate the Hummingbird.
    – If all will be well, start activating one plugin at a time, till the issue will be back.

    This way, you will locate which plugin is conflicting with Hummingbird.

    If the issue still persist, please enable debug mode. Add the following lines in the wp-condif.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */ in the wp-config.php file. Activate the plugin to recreate the error, this way all errors will be saved in the debug.log file inside the /wp-content/ directory. Please share the error from the debug.log file with us.

    Let us know how it went!

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello there @lrenyoung

    Please try upgrading the PHP version to a higher one. If you’re not sure how to do this, please contact your hosting provider so they could do this for you!

    Let us know if this will resolve the issue!

    Kind regards,
    Nastia

    A new plugin version is available with the fix for the issue. Please update.

    Best regards,
    Anton

    Thread Starter lrenyoung

    (@lrenyoung)

    Thanks so much! The updated version works great

Viewing 8 replies - 1 through 8 (of 8 total)

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