Support » Plugin: Jetpack by WordPress.com » Subscribers not receiving email notifications

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  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Engineer

    Hi there!

    Your site had a small connection error on our end for some reason – which would explain why the emails have not been going out. I made some adjustments on our end that seems to have taken care of that error.

    Please let me know after you publish your next post whether or not the emails were sent. If not, I’ll be happy to dig into this further for you.

    Let me know if you have any questions.

    Thank you so much Carolyn, I appreciate your prompt response.
    I published a post today and the notification emails were sent.

    Thank you again.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Engineer

    Great! Glad to hear it’s working for you now. 🙂

    Hi,
    I am sorry but the problem has resurfaced. I published a post yesterday and notification emails were not sent out. Please assist.

    thank you.

    The site is http://www.stupendousgrace.com

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Engineer

    I checked your connection again and we had an error of “cannot resolve domain nameservers” (aka DNS) – I refreshed the cache on our end and it resolved the error.

    I checked your site’s DNS on intoDNS.com and it found some errors pertaining to Recursive Queries – which could be causing the recurring connection error on our end. Here’s the result for your reference:
    http://www.intodns.com/stupendousgrace.com

    Can you contact BlueHost with this information to have them fix this issue? Let me know when they’ve fixed this so I can check your connection again.

Viewing 5 replies - 1 through 5 (of 5 total)
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