Subscribers lost after re-activation

  • Resolved staskulesh

    (@staskulesh)


    12 years, 5 months ago

    I have deactivated Jetpack and activated it again on staskulesh.com and noticed that the statistics and most importantly the subscribers list have gone.

    I am aware of the different ID issue that sometimes occurs after migration from dev to live WP setups. I think this is what happened some time ago when I started using Email Subscription JP module.

    Long story short: for some now staskulesh.com is associated with old ID, it displays old stats, then several month gap (another ID has been used), then new stats. https://www.dropbox.com/s/4s11ur4z3g2n88z/Stats.png I had approx. 260+ subscribers ‘attached’ to Jun-Oct ID.

    Is there a way to merge these two? Or at least to transfer subscribers from one ID to another?

    http://wordpress.org/plugins/jetpack/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    12 years, 5 months ago

    You were right; there was what we call an “ID crisis” on your site; some of your stats were attached to an old domain of yours, slibot.com/staskulesh/

    I have fixed the issue, and you should be able to get all your Stats and Subscribers back under the proper ID by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thread Starter staskulesh

    (@staskulesh)

    12 years, 5 months ago

    Hello Jeremy,

    Many thanks for your reply. I can see the stats have come back, that is awesome, but the subscribers are still showing 0. https://www.dropbox.com/s/ky7cagwzqevfmyw/subscribers.png

    It should be something around 280-300 I would assume.

    jadewp

    (@jadewp)

    12 years, 5 months ago

    Jeremy Herve,

    Hi, I’m having the same issue as I have just moved from wordpress.com to wordpress.org

    I could not see where else to get hold of you to ask for help. So, please help!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    12 years, 5 months ago

    @staskulesh Your site is still associated to the wrong Site ID. Could you go to the Jetpack menu in your dashboard, and disconnect then reconnect to WordPress.com?

    @jadewp Could you contact us via this contact form, and let us know the URLs of both sites so we can help you transfer your subscribers?

    Thanks!

    jadewp

    (@jadewp)

    12 years, 5 months ago

    The link to the contact form does not work I’m afraid…

    Thread Starter staskulesh

    (@staskulesh)

    12 years, 5 months ago

    That’s more like it! Thanks heaps @jeremy

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    12 years, 5 months ago

    @jadewp Start typing in the search form to find out more about your problem. If none of the proposed solutions help, if if you don’t get any results, you can use the contact form that appears below the search form.
    http://i.wpne.ws/ShqL

Viewing 7 replies - 1 through 7 (of 7 total)

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