Thanks, I’ve done both. The reinstall was practically instantaneous. The email log is empty, I assume until I publish another post?
@cparente,
The email log will now log any future emails for post notifications and also things like emails for registrations and comment moderation. Next time you post you need to check the mail log.
OK, just published. Very strange. Got a single email to one of my personal addresses, and in the format I think I’ve set, HTML excerpt. That’s set on the Notifications Settings page in the plugin, correct? If relevant, this address is a registered subscriber (me).
However, I received two emails, 8 minutes apart, to my Yahoo address. And, one is full text, and the other is full HTML! Looked at the email log, and it reports only one email sent. This is a public subscriber.
I’m reaching out to a couple of subscribers, to ask what they are receiving.
@cparente,
In Subscribe2->Settings under the Email Settings tab is the number of recipients per email set to 1? If not please change it to that.
Matt — yes I set it to 1 2 days ago, prior to this publication.
I’m back. Haven’t seen the problem in a while, but today I noticed what appeared to be a subscription confirmation going out twice. Normally, I might shrug that off as “they entered their email twice”.
But in this case, the confirmation went out twice in the same minute, according to the email log:
30 July 16, 2013 @ 7:09 am xxxxxxx@comcast.net [The Fit RV] Please confirm your request
29 July 16, 2013 @ 7:09 am xxxxxxx@comcast.net [The Fit RV] Please confirm your request
Seems a bit unlikely.
I also haven’t tried posting more than once in the same day again yet, to see if that triggers it. Like cparente – number of recipients is set to 1.
@thefitrv,
Those two emails didn’t go at the same time. They are a day apart. I would be suspicious of an automated form entry by a bot in this case or its an amazing coincidence if made by a real human.
Update. A subscriber replied, taking a screen shot that shows he is only getting one email. That’s good. What’s confusing is that it’s still the plain text version.
On the Notifications Settings page, I have it set for HTML excerpt. And that’s the version I received to my personal, registered email account. Reminder — my Yahoo email account received both plain text, and full HTML versions.
Any thoughts on what’s going on? Thanks.
Too funny. That’s what I get for reading logs in the middle of the night.
I’ve verified that’s a real subscriber.
Still keeping an eye on it. Thanks for your help.
@cparente,
On the Notifications Settings page, I have it set for HTML excerpt.
No, you haven’t set it for HTML Excerpts. You cannot control the email format for Public Subscribers – they all get plain text excerpts. If you want then to get HTML emails you need to buy Subscribe2 HTML.
In the Subscribe2->Settings page you can define HTML Excerpt as the default email type for newly registering users (so a Registered user/subscriber not a public one) but even then it’s the default setting than can be changed by that user.
Excellent, thanks for clarification Matt. Now the only mystery remaining is why multiple emails to Yahoo account.
Appreciate this plugin, and your responsiveness.
@cparente,
It might be worth checking to see if the yahoo email addresses are subscribed more than once in Subscribe2. Also, check in the mail log you’ve installed and see of the email is in there twice also. If it is then you are being sent two emails.
Well, as for my issue, I think it’s solved – or at least, I’ve figured out it’s not this plugin.
I have other administrative emails that go out automatically. I’m receiving some of these (randomly) multiple times as well. Not just twice, but occasionally three times. These are separate emails – so something in my wordpress install is sending emails, randomly, more than once. Subscribe2 does not seem to be the issue.
Thanks Matt for the support and the plugin.
@thefitrv,
The entire email system for the internet is designed to ensure delivery and as such duplication is preferred to failure. That said, frequent duplication is not common as the system is pretty robust.
It might be worth checking plugins in WordPress, making sure your blog is secure (may try Exploit Scanner) and perhaps getting your host to check the email server.
Thanks again Matt. I like to think I’m pretty locked down, but it never hurts to double check things.
