• Resolved phil1ooo

    (@phil1ooo)


    Hello

    I have installed this plugin and created the menus according to your preset pages Submit-ticket, my-tickets, ticket-submit.

    1) as a logged in user clicking on submit a ticket (submit-ticket page) the page comes up with this message “This page is generated by your support desk theme” and I have no abilities to create a ticket.

    2) in the (ticket-submit page) I get this message “It looks like nothing was found at this location. Maybe try a search?” with a searchbox there.

    3)The my-tickets page works fine allowing users to register and login which then says you haven’t got any tickets created yet with the link to create on which then leads to the (1) described issue.

    Can You help please?

    I have created a dummy account for you to look at the issue if you wish.

    UN- dummy
    PW- dummy@dummy.com

    This will be deleted once you reply.

    Cheers

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support nigel01

    (@nigel01)

    Hi:

    The message “This page is generated by your support desk theme” is not an Awesome Support message – that seems to be a message created by your theme (though it could also be caused by another plugin)

    The same issue applies to item 2 on your list.

    I would recommend switching your theme to a basic WordPress theme like 2015/16/17 and try testing again to see what happens.

    Thanks.

    Plugin Support nigel01

    (@nigel01)

    Hello:

    Since we have not heard back from you on this issue we’re going to go ahead and close the thread. If you have any other questions please feel free to open a new topic and we’ll get on it as soon as possible.

    Thanks for using Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Submit Ticket Issue’ is closed to new replies.