Hi @sbrandmecom,
Have you made any changes to the Support User’s role permissions? This may be that the support User is missing some of the permissions to allow them to submit a ticket. Alternatively, you may want to test this with no other plug-ins enabled to ensure that it is not another plug-in interfering. If the above don’t help resolve, you may want to enable debug mode to find any errors which may be caused by something missing.
I’ll mark this resolved on the steps above, but if there is anything more that you need, please post here and I’ll review.
Thanks. Let me try these and turn on debugging and I will comment back ASAP. Thanks.
I guess I don’t know how to change role permissions for that role.
Hello @sbrandmecom,
Try using a role editing plug-in like the Ultimate Member plug-in.
Here is a list of the roles with corresponding permissions they must have:
https://getawesomesupport.com/documentation/awesome-support/user-roles/
I think I may have figured it out… FYI. I had set the Permalink of the page to “/ticket” as I have some printed support materials with this on it. I changed this to “/create_a_ticket” and it seems to be working. So I guess”/ticket” is in the plugin somewhere? Anyway, working. Thanks!
Hi @sbrandmecom,
Glad you solved it. There could be a number of things in your page slug routing which may have blocked the “/ticket” endpoint. (Possibly other plug-ins or even a setting in your server). Happy you’ve resolved it.
