Status 403: Cookie Check Failed

  • Resolved ontariopresents

    (@ontariopresents)


    3 years, 4 months ago

    I’m trying to enable a setting that enables me to copy entire posts and pages, including tags and settings. However, I can’t seem to turn on this setting, as I keep running into a “Error updating settings. Cookie check failed (Status 403)” message.

    I reviewed similar support posts; I checked and updated my SSL Certificate, I deleted my caches, I tried activating and then deactivating the Jetpack plug-in but I’m still getting this issue. I tried these solutions across Firefox and Safari and I’m still running into the error message. I also tried to update the Jetpack plug-in from the plugin menu on BlueHost, but Bluehost is also encountering an error where it can’t update the plugin. I’m using version 11.9.1 of Jetpack and version 6.1.1 of WordPress. How do I get rid of the error message?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Azey

    (@akumarjain)

    3 years, 4 months ago

    Could you retry after deactivating the Enhanced Tracking Protection in Firefox or Block all cookies and Prevent cross site tracking settings in Safari’s privacy settings? Let us know how it goes!

    Your Jetpack plugin (11.9.1) and WordPress software (6.1.1) is on the latest stable version. You don’t need to upgrade these further unless you want to use a beta version (not recommended for a production site).

    Thread Starter ontariopresents

    (@ontariopresents)

    3 years, 4 months ago

    Hi Ajay,

    Thanks for your quick reply! I tried turning off those settings in both Firefox and Safari, but I’m still encountering this issue. Any advice regarding next steps is greatly appreciated.

    JS (a11n)

    (@julesomattic)

    3 years, 4 months ago

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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