Stats not working

  • finzean100

    (@finzean100)


    12 years, 9 months ago

    I got a message two days ago that a new version of Jetpack was available so I updated.THE STATS DO NOT WORK.I know a lot of other people are having the same problem.I uninstalled the latest version and the one I have reinstalled says it is version2.3.4 (Something to do with WordPress.Com where I have an old site!! I cannot upload stuff the only way I can do it is to select from the Plugin Library.As you can see I am not Computer literate!! I rather wish I had not bothered to update the stupid thing in the first place!!!!

    http://wordpress.org/plugins/jetpack/

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    12 years, 9 months ago

    The Stats do not work.

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    I cannot upload stuff the only way I can do it is to select from the Plugin Library.

    That could be an issue with another one of your plugins. I would suggest that you deactivate all your plugins, one at a time, until your find the source of the problem.

    Let me know if it helps.

Viewing 1 replies (of 1 total)

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