Support » Plugin: Jetpack by WordPress.com » Stats Not Reporting Correctly

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you give me more details about your issue?

    It’s worth noting that by default, logged in users are not tracked by Jetpack Stats. You can change this by clicking on “Configure” under the Stats module in the Jetpack menu.

    OfficialMagicPgCom

    (@officialmagicpgcom)

    Thanks Jeremy. I am aware that logged in users have to be selected to be traced but my site receives over 200,000 unique views per month but every story I have been posting has only been seeing single digit hits which is very odd. Just wondering if there was a known issue out there. If not, no biggie.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Do you use any caching plugin on your site? Such plugins could have an impact on the number of users tracked by Jetpack.

    OfficialMagicPgCom

    (@officialmagicpgcom)

    That’s probably what it is. I am using W3TC.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you try to deactivate it and see if your Stats start increasing?

    OfficialMagicPgCom

    (@officialmagicpgcom)

    Will do. I will write back if this seems to be the issue.

    OfficialMagicPgCom

    (@officialmagicpgcom)

    Hey Jeremy,

    After manually deleting all of the W3TC files that “tenticled” their way into my root, the stats seem to now be working.

Viewing 7 replies - 1 through 7 (of 7 total)
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