SMS are not getting sent.

  • Resolved shanrocks666

    (@shanrocks666)


    4 years, 10 months ago

    Hi,

    Not sure for how long this is happening . today I suddenly tested and found no sms are getting sent . In history page it is showing delivered but actually SMS are not going.

    Please correct the issue

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author BulkGate

    (@woosms)

    4 years, 10 months ago

    Hi @shanrocks666,

    We are sorry for the inconvenience you’re experiencing.

    We are analyzing the issue that has started to occur with a route.

    Could you please provide the SMS IDs of the messages directly to our support email support@bulkgate.com?

    You can find the SMS IDs in the detail of the message in the SMS History tab.

    We have to check this with the SMS provider.`

    Best regards,
    BulkGate team

    Thread Starter shanrocks666

    (@shanrocks666)

    4 years, 10 months ago

    Hi,

    Yes already sent to the email address

    Please solve the issue

    Thanks

    Thread Starter shanrocks666

    (@shanrocks666)

    4 years, 10 months ago

    Please don’t mark it solved . Its been 10 days seen i sent all details , and your support did not replied yet , if the issue resolved or not.

    • This reply was modified 4 years, 10 months ago by shanrocks666.
    Plugin Author BulkGate

    (@woosms)

    4 years, 10 months ago

    Hello,

    could you please share the actual SMS IDs here?

    As our team has replied already on 28/6/2021 that the messages are delivered correctly (as per the provider´s expression) and if you could make a fresh test and provide us some fresh SMS IDs if the issue still persist (or you can share them directly to ruliskova@topefekt.com for speeding up the process).

    Thank you very much for your cooperation.

    Regards,

    WooSMS Team

    • This reply was modified 4 years, 10 months ago by BulkGate.
    • This reply was modified 4 years, 10 months ago by BulkGate.
Viewing 4 replies - 1 through 4 (of 4 total)

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