Thanks for reaching out @brmartinez, and sharing the troubleshooting steps already undertaken. From reviewing your details, it looks like many of the Site Kit scripts and stylesheets are not loading as expected. If you wish to share the following we can check this further for you:
- Your Site Health information. You can use this form to share privately if preferred.
- When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear. This can help indicate a browser or caching related block.
- Do you see any invalid XHR responses on the Site Kit dashboard page? If so please share them using the same form above when sharing your Site Health information. and not publicly here in the forums. This can help indicate a host related or other block.
Let us know if you have any questions with the above. Thank you. Given support is not provided over the weekends, it may be Monday before we get back to you.
Hello and thanks for answering.
So, I’ve also noticed the SSO login isn’t working. Had to disable it too.
I’ve also sent you my credentials in the form.
If you need anything else, let me know, ok? Thanks 🙂
Thanks for the update @brmartinez. For the next steps, please share a recording of your experience. You can use a service such as Loom once more if you wish, while using the same form previously used to share this privately. Within the recording, please follow the steps below. I noted that you did already test with other plugins deactivated, but below we include the steps to view console errors and more:
- Login to your live site from a Chrome browser incognito window (so caching or browser extensions don’t impact your Site Kit dashboard)
- Install and activate the Health Check & Troubleshooting plugin. (You can start the recording from here if you wish)
- Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
- From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
- Visit the Site Kit dashboard once more.
- Open your browser console displaying any errors.
If the same error doesn’t occur, and the Site Kit dashboard works as expected, you’re like facing a plugin or theme related conflict. You can enabled other plugins in troubleshooting mode, one by one, checking the Site Kit dashboard if this is the case.
If the same error does appear, you can try to uninstall and install Site Kit once more, in the event something went wrong with a recent update. Let me know if you have any questions with the above.
Note also that we can’t login to users sites, as per WordPress.org forum guidelines.
Hi Bruno,
Just following up to check whether the issue remains? If so, please share the details requests above and we can investigate further.