Sitekit Error: migrated site

  • jtusingwp

    (@jtusingwp)


    2 days, 22 hours ago

    I have migrated a site to a new host and no longer have access to the old version. When I try to Setup SiteKit, I get an error that reads

    The request to the authentication proxy has failed with an error: a site with the given URL already exists Get help.

    Help link says “If you encounter any problems with accessing your old set up, please open a support topic for further assistance.”

    so here I am…

Viewing 1 replies (of 1 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    2 days, 10 hours ago

    Thanks for reaching out @jtusingwp. It sounds like Site Kit may have been connected when your site URL changed from a migration. Not to worry, I’m confident we can ensure Site Kit works as expected on your new site. While a plugin reset does typically resolve such issues (Tools > Available Tools > Reset Site Kit), it means you and any other connected administrators if any will need to set up the plugin once more.

    Rather than resetting, in the address bar of your site, do you see any references to your old site URL in this callback URL? If so you can manually change this and proceed with the new URL. Do let me know, and should you not see any references, please share your Site Health information and we can determine more, or perform a plugin reset.

Viewing 1 replies (of 1 total)

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