• Resolved koorbela

    (@koorbela)


    Hello!

    I need some help. iThemes Security PRO keeps spamming my mailbox. Which wouldn’t be a problem if it was just doing it to mine, because I would set it to send spam to my mailbox, but unfortunately two other administrators are attaching what it sends (my clients).

    The email is called SITE SCAN.

    At first, for months, it sent an error 1-2 times a day saying:

    An error occurred while running the scheduled site scan on Derby-Túr:
    Error Message: Unable to determine if the scan target is allowed: Could not verify keypair: Token not found.
    Error Code: site_verification_failed.response_error

    Then, after I had already disabled all notifications, and cancelled all Site Scan in all settings, and it didn’t stop, I first disabled the extension. To my surprise, it still sent the spam the next day.

    I then DISABLED the add-on 2 days ago. The amazing thing is that I am still receiving the spam mails, even though the plugin has been completely removed from my website!!!

    Now it sends this message:

    An error occurred while running the scheduled site scan on Derby-Túr:
    Error Message: Unable to determine if the scan target is allowed: Target site returned invalid response. The REST API route was not found. Please make sure iThemes Security is up-to-date.
    Error Code: site_verification_failed.connection_error

    What could cause this?? How can it still send a message? How can I get rid of this? I am very fed up with getting this email 1-2-3 times a day and it is bothering my customers.

    Please if anyone has any ideas on how to get rid of this, please let me know!

    Thanks in advance!

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @koorbela, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

    Thread Starter koorbela

    (@koorbela)

    @shanedelierrr unfortunately I haven’t had time to read and look at the last few tips, because I have a deadline project this week and I’m a bit behind. i’ll be back here later this week, because I’ve been getting emails every day and they’re really annoying.

    Thanks in hindsight for the comments, I’ll come back soon and see what I can do.

Viewing 2 replies - 16 through 17 (of 17 total)

The topic ‘Site Scan SPAM’ is closed to new replies.