Site not found

  • Resolved activemedia

    (@activemedia)


    1 year, 2 months ago

    Olá,

    Estou a ter problemas com a configuração do site kit, que me dá sempre o erro Site not found.

    Já testei com o plugin de resolução de problemas e outro tema e o erro persiste.

    O que devo fazer? Podem ajudar?

    obrigado

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    1 year, 2 months ago

    Thanks for reaching out @activemedia, and sharing the troubleshooting steps you took. The “site not found” error you’re facing indicates that your site may have been previously connected at some stage, and when trying to communicate to set up the plugin once more, it’s not recognizing your credentials. So we can determine more on this, and ensure you can get the plugin successfully connected, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. Did you try to reset Site Kit at any stage (Tools > Available Tools > Reset Site Kit)? I’m aware you already tried other troubleshoot steps, however, if you didn’t already try this, please go ahead and do so, before attempting to set up the plugin once more.

    Let me know if you have any questions with the above. Thank you!

    Plugin Support James Osborne

    (@jamesosborne)

    1 year, 2 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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