Site Kit No Longer Compatible

  • Resolved tamzinklyen

    (@tamzinklyen)


    5 years ago

    We added the Google Site Kit plugin to a clients website, and since it being installed, we are unable to access the Google Site Kit nor Installed Plugin page on the website.

    So, I cannot deactivate it and also cannot get it load. Does any have any ideas of how I can remove the plugin or fix it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Abdullah Ramzan

    (@abdullahramzan)

    5 years ago

    Hello @tamzinklyen ,

    We are really sorry you are unable to setup Site Kit.

    Are you not seeing any Site Kit menu in the dashboard after activating the plugin? You need to re-install the plugin by deleting/renaming the previous Site Kit plugin(in the plugin directory plugins/google-site-kit) through FTP/cPanel.

    Let us know if you are still having issue after installing the fresh copy.

    Best Regards,

    Plugin Support James Osborne

    (@jamesosborne)

    5 years ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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