Site Kit Email Reports Not Working

  • Resolved mediafluent

    (@mediafluent)


    1 week, 1 day ago

    I get all my mail from the websites I have Site Kit installed (about 10) and subscribed to the reports. I haven’t received any. Some sites are using the default php mail, and others are using SMTP mail plugin. However, it doesn’t matter. I’m not getting the mail. It’s not going to junk. I think the feature simply doesn’t work correctly. Any ideas?

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  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 week, 1 day ago

    Hi @mediafluent, thanks for reaching out. There are a number of possibilities as to why you may not be receiving email reports. I’d suggest first reading through our email reports troubleshooting documentation to see if you can find the cause.

    If you can’t find a cause after this, please could you share your Site Health information. You can use this form to share privately if preferred. It would also be helpful if you could share a screenshot of th eemail reports tab open while you’re logged into the site so I can see what is displayed there. You can share this via the private form.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 day, 3 hours ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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