site crashed

Resolved

(@vinceszy)

Hi,

My site http://sourcingrecruitment.info/ is displaying this at the moment:

I did not touch it in ~3 days, was working fine before.

Warning: require_once(/home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/class.jetpack-client.php): failed to open stream: No such file or directory in /home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/jetpack.php on line 33

Fatal error: require_once(): Failed opening required '/home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/class.jetpack-client.php' (include_path='.:/usr/local/php5_4/lib/php') in /home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/jetpack.php on line 33

Does this come from Jetpack? What can I do? (can’t access admin)

Thanks!

Vince

https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Brandon Kraft
(@kraftbj)

Code Wrangler

11 years ago

That error is suggesting that your server may have balked at some point during an update. Could you access your site’s file directory via FTP or your hosting company’s control panel, then delete the wp-content/plugins/jetpack folder? You should then be able to log into your site and reinstall Jetpack via Plugins->Add New.

Cheers!

Thread Starter Halfkey
(@vinceszy)

11 years ago

Hi Brandon,

Thanks for the answer!

In the meantime based on how someone solved it in another topic I started uploading the Jetpack files in FTP. Will this cause a loss (for example in settings), or are those files stored elsewhere than the plugin directory itself?

Plugin Author Brandon Kraft
(@kraftbj)

Code Wrangler

11 years ago

Those are stored elsewhere. Anytime a WordPress plugin update, it literally deletes the existing plugin and adds it fresh from the new version.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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