Plugin Support
Leo
(@leonard2015)
Hello,
Thank you for reaching out.
Could you please let us know which error message you were seeing previously?
It would also be very helpful if you could attach screenshots or a screen recording of the exact steps you are taking so that we can look into this for you.
Looking forward to hearing from you.
Thread Starter
aclys
(@aclys)
It said something like: To execute this function, you need a specific role. Please contact admin.
I haven’t done any screenshots.
It seems like an update reset all roles except admin’s. Now it is working again. After getting a new role and re-connect all social media accounts.
Plugin Support
Leo
(@leonard2015)
Thank you for your feedback. It appears you encountered the following error:
“To execute this function, you need editor permissions or a higher role. Please contact your administrator for access.”
To resolve this, please ensure your WordPress role is set to Editor or higher. Once updated, everything should function as expected.
Feel free to let us know if you have any further questions.
Thread Starter
aclys
(@aclys)
@leonard2015 – We already did. But it is unusual that it happens after an update from a plugin. Would be great if you let the users know. Couldn’t use the plugin for weeks because of that. In fact, it shouldn’t happen at all imho.
Plugin Support
Leo
(@leonard2015)
It seems there might be a slight misunderstanding. Neither Blog2Social nor our updates have any impact on the WordPress user roles of your website. It might be best to reach out to your web administrator to find out what caused this change to your user.
Thread Starter
aclys
(@aclys)
@leonard2015 – There was an update for Blog2social and then the error message “To execute this function, you need a specific role. Please contact admin.” came along. There was no other changes nor updates on that day.
The admin assumes the same by the way. He didn’t change anything. The only change was the update in the end of March or start of April or something like that. Then there was another update a few days ago. The error message disappeared, couldn’t change a thing though.
I still think is a valid assumption. It may not be your intention, but it happened. The site I am editor for, didn’t change anything. There were no other updates.
Plugin Support
Leo
(@leonard2015)
Thank you very much for your feedback.
You are absolutely right, this error message was recently added. This change was made to comply with specific WordPress requirements that we were obligated to implement.
Please rest assured that Blog2Social does not modify your user roles. The error message is designed to inform you of the specific reason for the notification and how it can be resolved within your WordPress settings.
However, we appreciate your input and have forwarded your feedback to our development team. Our goal is to make this even clearer to ensure there is no further misunderstanding while posting.
Please let us know if you have any other questions regarding Blog2Social. We are happy to help.
