Several questions

  • Resolved domainpack

    (@domainpack)


    10 years, 7 months ago

    Dear support,

    I have several questions for you, please:

    1. The « Categories » dropdown menu is empty, If we click on it, there’s no other option. How do I see « Sales » and « Support »
    departments that are already created in my Osticket account?

    2. How to remove all the text options in order to have a clear message field?

    3. How do I change the reCAPTCHA into French?

    You will understand them better here: http://prntscr.com/8rlppx

    Please, advice.

    Kind regards,
    Christian.

    https://wordpress.org/plugins/key4ce-osticket-bridge/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author m.tiggelaar

    (@mtiggelaar)

    10 years, 7 months ago

    Hello,

    To answer your questions:
    1) Departments should show up aslong as their configured in osticket and are not hidden (hidden departments in osticket won’t show). if nothing shows even tho you have public departments please let me know your osticket version.

    2) Text options depend on your WordPress settings, it uses your default wordpress text editor settings, where for most it won’t show much options unless your a higher level admin etc.

    3) reCaptcha should adjust the language to your wordpress language, so if your wordpress is english it should show up in english.. dutch for dutch.. etc 🙂

    Thread Starter domainpack

    (@domainpack)

    10 years, 7 months ago

    Hi,

    Thanks for your amazing quick reply 🙂

    1) If by “hidden” you mean “Private”: Both departments are configured as “Public”.
    I’m using v1.9.12 (19292ad)
    Are “Categories” the same thing as “Help Topic”?
    http://netidentity.fr/Osticket/upload/open.php

    Please, confirm.

    Thanks!

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    10 years, 7 months ago

    Ah, in our case we use 2 things:

    1) Department (categories found at: Staff –> Departments)
    2) Help topic (Help topics configured underneath that Department).

    Thread Starter domainpack

    (@domainpack)

    10 years, 7 months ago

    Sorry, but I’m not sure if you have replied to my question.

    1) There’s no “Staff” menu but “Agents” for me and all of the are configured “Public”.
    2) Help Topic is under Admin Panel > Manage and both are also “Public”

    So, why I still don’t see anything in “Categories”?

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    10 years, 7 months ago

    I did actually.

    Help topic = not Categories.
    Departments = Categories.

    Based up on Department –> it will show Help topics AFTER selecting the category.

    in admin panel you will need to go to Staff –> Departments
    once departments are set –> Configure help topics under specific departments.

    Then you will see both in our plugin.

    Thread Starter domainpack

    (@domainpack)

    10 years, 7 months ago

    Hi,

    As you can see in the screenshot, it has been set as you said:
    http://prntscr.com/8rnpmr

    Please, correct me if I’m wrong.

    Thanks

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    10 years, 7 months ago

    that looks fine,
    can you show me your department configuration?
    as the help topic only comes up second after department selection in our plugin.

    Thread Starter domainpack

    (@domainpack)

    10 years, 7 months ago

    Hi,

    Sure, you will see it here:

    Help topic: http://prnt.sc/8rupb6
    Departements: http://prnt.sc/8ruqak

    Please, advice.

    Thanks!

    mrrobinson

    (@mrrobinson)

    10 years, 4 months ago

    domainpack, do you see your tickets in WordPress? First thing is to make sure it’s connecting to your OST database.

Viewing 9 replies - 1 through 9 (of 9 total)

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