Key4ce osTicket Bridge

Description

This is a rebuild of the original OSTicket WP Bridge plugin
Because the original plugin was no longer developed we decided to make a new plugin out of it.
adding new features, fixing old bugs and security flaws.

Basic Features:

  • Compatible with osTicket 1.9.3 – 1.10.
  • POP / IMAP functionality stays intact.
  • You can use both osTicket scp, reply to email OR use WordPress for all tickets.
  • Integrates with your WordPress users.
  • Good work-flow of Open, Answered and Closed tickets.
  • Contact form shortcode.
  • Multiple file attachments.
  • HTML Email templates.
  • Admin and Department signatures from osTicket.
  • Admin internal notes from osTicket.
  • Admin Canned responses from osTicket.
  • Create ticket as Admin.
  • Multi-language support.

Pro Features (for 25 euro’s):

  • Knowledgebase synchronisation to WordPress
  • Select departments per wordpress version
  • Professional support
  • and more to come soon…

Features scheduled for next release:

  • Ticket user linked to WP / Woo Commerce users.

Translations available

  • English
  • Dutch
  • Arabic – by mbnoimi
  • German – by Adrian Oeschger
  • If you would like to contribute your own language please don’t hesitate to contact us!

If you like this plugin please leave a good review behind and help us to promote it.

This plugin is powered by Key4ce – IT Professionals :: https://key4ce.com

Screenshots

  • Shows the Client ticket list.
  • Shows how the client views the ticket.
  • Shows how the WordPress admin views the ticket list.
  • Shows how the WordPress admin views the
  • Shows the [addoscontact] shortcode forms
  • HTML Email template example (with signature).

Installation

Prerequisites:

  • Make sure that osTicket is installed
  • Make sure that your osTicket version is 1.9.3 to 1.9.14, and v1.10 (all subversions should work).
  • osTicket can be downloaded from http://osticket.com/download
  • For Attachments to work with the Key4ce osTicket Bridge plugin, please download and configure the osTicket plugin: Storage :: Attachments on the Filesystem.
  • osTicket Storage :: Attachments on the Filesystem plugin can be downloaded here: http://osticket.com/download/go?dl=plugin%2Fstorage-fs.phar
  • Our plugin will make use of Department, help topic alert & Email settings. Please set them carefully in osTicket settings.
  • Create a Contact Ticket Page. This is the page the plugin will modify and AUTOMATICALLY insert the [addoscontact] shortcode which will display a contact form which allows guests to submit tickets.
  • Create a Thank You Page for all ticket submissions.
  • Make sure the email template subject matches your osticket email subjects.
  • Fill in google’s re-captcha code for contact page.

Shortcodes:

[addosticket] Ticket listing and creation of tickets for logged in customers/clients (see Screenshots tab).
[addoscontact] Guest ticket submission form with CAPTCHA (a WordPress user login is not required to submit a ticket – see Screenshots tab).
[addosopenticketcount] Display the amount of open tickets for the logged in user anywhere in wordpress.

Install Instructions:

  1. Install key4ce-osticket-bridge folder to the /wp-content/plugins/ directory.
  2. Activate the plugin through the “Plugins” menu in WordPress.
  3. osTicket Bridge plugin settings are located in Dashboard–> Tickets –> osT-Config (DO NOT name your “Landing Page Name” the same name as the folder you have osTicket installed).
  4. osTicket DB configuration settings are located in Dashboard–> Tickets –> Settings
  5. Email template settings are located in Dashboard–> Tickets–> Email Templates
  6. Add a contact page and a thank you page for [addoscontact]
  7. Set the landing page (ticket list + create ticket page)
  8. Set the contact page and Contact thank you page
  9. Set googles re-captcha keys for the contact page (can be found at: https://www.google.com/recaptcha/admin#list)

IMPORTANT NOTE:

You CANNOT use the shortcode: [addosticket] and [addoscontact] on more than one page. Please make sure you select the corresponding pages you applied the shortcodes to in the osTicket Bridge plugin settings (located in Dashboard–> Tickets –> osT-Config).

FAQ

Where does the osTicket need to be Installed?

Can be anywhere, just make sure you know it’s Database settings and fill them in accordingly in osT-Config page.

What version of osTicket can i use?

osTicket v1.9.3 to v1.10 (all subversions are generally supported).

Where can I download the tested osTicket versions?

http://osticket.com/download

Reviews

Read all 15 reviews

Contributors & Developers

“Key4ce osTicket Bridge” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.4.0

  • Added admin internal notes
  • Added canned responses to admin
  • Added responsive design to admin section
  • Added responsive design to client section
  • Added WordPress avatars
  • Re-designed contact page, ticket page, and more.
  • Added v1.10+ support

Added to professional version:
– osTicket knowledgebase sync with wordpress custom taxonomy
– Select departments per wordpress site
– more to come soon…

1.3.3

  • Fixed jquery issue.
  • Fixed help topic blank config issue.
  • Added loader based up on department selection.
  • Fixed Attchment issue with multi language OSTicket.
  • Cleaned up codes.

1.3.2

  • Admin reply fix.
  • plugin update database changes fix.
  • Email template fix.
  • Contact form validation fix.
  • Language captcha fix.
  • Added additional language strings to translation files.

1.3.1

  • Added help topic based up on department.
  • Contact form attachments, department and help topic selection options added.
  • osticket 1.9.12 compatability added.
  • Fixed: some styling issues.
  • Fixed: Full name field properly adds full name.
  • Fixed: Google re-captcha fields in the right order.

1.3.0

  • Help topics added
  • Time synced from osticket
  • osticket 1.9.11 compatible
  • Email template subjects added to email templates
  • Google re-captcha added to contact form.

1.2.9

  • Added additional File attachment functionality to ignore empty extensions
  • Fixed up queries for shortcode/ forum contact page

1.2.8

  • Added support for 1.9.5.1 and 1.9.6
  • fixed Attachment support for higher versions

1.2.7

  • Functions all have prefixes to avoid conflicts with other plugins
  • Multi language support added

1.2.6

  • Fixes for 1.9.4 fresh installation
  • Email customer reply fix

1.2.5

  • osticket 1.9.4 support added
  • added osticket version selection

1.2.4

  • Open ticket count fixed
  • Option to enable ticket close for client
  • Client layout fixed
  • Client main page fixed
  • Small other changes in code.

1.2.3

  • Admin can create tickets with auto search in WP Database.
  • Mass close tickets on client ticket listing.
  • Shortcode for viewing open tickets
  • File attachment error in Admin fixed.
  • Bugged users will now be automatically updated and fixed.
  • contact form bug fixed.

1.2.2

  • Multiple file attachments
  • File attachment location from osTicket
  • mysql query fix- contact form sender name and email fix.
  • minor issues fixed.- updated installations (Contributed by: DivaVocals)

1.2.1

  • Fixed infected javascript files.

1.2.0

  • Single file Attachments
  • File Attachement configuration based on OSticket(Filesize,File Type,File Attachement enable/disable)
  • Corrected Admin ticket counting (Open,Closed,Answered,All)
  • HTML Email Template
  • Admin and Department Signature in Email template (based up on osTicket signature)
  • Mass delete/ Close tickets from Admin ticket listing
  • Fixed names in ticket thread
  • Fixed time equal to osTicket settings.
  • Tested with WordPress 4.0

1.1.5

  • Shortcode for Contact style form with captcha
  • Shortcode placement fix for ticket list and ticket create
  • CSS/ JS inclusion fix ** Submitted by Steffen Andre Langnes **
  • Login Redirect ** Submitted by Steffen Andre Langnes **

1.1.4

  • Prefix fix for existing plugin users
  • mysql DB errors fixed- RevSlider conflict fixed
  • Activate / Deactivate warning messages fixed.
  • If wrong database info blank page issue fixed.

1.1.3

  • Added database keyost_prefix field
  • Fixed mysql bugs
  • Fixed first time user issue.
  • Headers already sent fixed.
  • Creating multiple ticket pages on save has been resolved.

1.1.2

  • Shows name in ticket threads.
  • SMTP save field fix- Offline / Offline mode fix
  • Cleaned up legacy code

1.1.1

  • Shortcode redirect fix
  • Login fields added
  • Register link with redirect added
  • Premalink related issues fixed
  • Adding new users to OSticket fixed
  • Form validation fixed

1.1

  • Shortcode implementation
  • Cleaned up code issues
  • Admin Alert Email now looks into group members aswell
  • implemented Reply Separator Tag- Fixed: Email From name
  • Fixed: Many code warnings and errors in Debug mode- And much more..

1.0

  • New design for both Admin and Client end
  • Uses OSTicket email address and name based up on the department
  • Full HTML capable with rich text editor for both client and admin
  • Admin side menu displays the amount of open tickets
  • Displays “Open tickets” in the top admin menu when open tickets are available Displays “Support tickets” when no open ticket is available.
  • Added Answered status to both admin and client side
  • Security Fix: Client no longer able to see everyones ticket by entering the ticket id in the url.
  • Fix: User/ priority/ status fields compatible with OSTicket 1.9
  • Fix: Using department instead of Topic
  • Fix: If not logged in to WordPress it will redirect you to the WordPress login (works with Theme my login plugin)