Settings screen error

  • Resolved eudivulgoporvoce

    (@eudivulgoporvoce)


    3 weeks ago

    Dear Sir/Madam, good afternoon! Today I received the notification on screen about the plugin that I could connect Google for WooCommerce to the store’s YouTube channel, and this piqued my curiosity. However, when trying to access the requested “Settings” page, the page loads for a few seconds and then generates an error, as shown in the image below.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    3 weeks ago

    Hi @eudivulgoporvoce,

    Sorry to hear the Settings page is throwing an error. Nhat’s not the experience we’d want when you’re just trying to explore a new feature!

    To help us understand what’s going wrong, could you share two things:

    • If you can share what you see when you dropdown “Click to see error details” via pastebin.com, that would really help.
    • That said, it’s worth noting that Google for WooCommerce relies on a connection to WooCommerce.com’s servers via Jetpack. If that connection is disrupted, it can cause issues loading settings pages. You can check the connection status by visiting wp-admin/admin.php?page=connection-test-admin-page on your site, which will show whether the connection is healthy.

    Looking forward to hearing from you!

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    1 week ago

    Hi @eudivulgoporvoce

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    You’re welcome to contact us again if you have any more questions. 🙂

    onestudiowebdesign

    (@onestudiowebdesign)

    1 day, 4 hours ago

    I am also getting this error when trying to load the settings page.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    23 hours, 54 minutes ago

    Hi @onestudiowebdesign!

    I understand that you have a somewhat similar problem.

    However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

    You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0 and make sure to include as much information as you can.

    Thanks for understanding!

Viewing 4 replies - 1 through 4 (of 4 total)

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